Clinical Triage Specialist

Overview

At LiveOnNY we save lives, provide comfort, and strengthen legacies through organ, eye and tissue donation for the 13 million New Yorkers we serve.

The Clinical Triage Specialist is responsible for evaluating, reviewing and following all vented referrals, inclusive of phone and electronic referrals. The Specialist is repsonsible for providing customer service to all referring hospital partners. The Specialist champions  optimal communication to help promote, preserve and increase organ and tissue donation opportunities and outcomes.

Supports and fosters the mission, vision and core values of LiveOnNY and its commitment to organ, eye, and tissue donation.

* Must reside in NY, NJ, PA or CT

Responsibilities

• Participates in scheduled department meetings and training.
• Serves as the principal source of donor information throughout the new referral case development process.
• Screen and triage vented referrals to medical suitability for organ donation through medical record review.
• Completes the donor evaluation via electronic donor record (EDR); communicates with physicians and other health care team members to obtain information about the patient’s hospital course and family’s understanding of the patient’s condition.
• Provides timely feedback about the referral and hospital plan to the Shift Leader/Referral Administrator (RA).
• Completes documentation and quality assurance for assigned cases per LiveOnNY policy in a timely manner.
• Maintains skill level through mandatory training, annual evaluations, and continuing education certification requirements.
• Assists in identifying case-specific barriers to donor potential, develops strategy to minimize risk and maximizes opportunities, escalates high-risk situations as needed.
• Evaluate organ communicates with physicians and other health care team members to obtain information about the patient's hospital course and family's understanding of the patient's condition.
• Provides timely feedback about the referral and hospital plan to the CD TL and/or RA and/or field staff.
• Perform timely phone follow-up with hospital partners on case plans and outcomes as needed.
• Able to identify when clinical and authorization triggers have been met and communicate next steps.
• Completes the donor evaluation via electronic donor record (EDR) as directed by the CD TL, reports necessary information on evolving referral to the CD TL and/or RA
• Works with health care team members to ensure that each family is offered the opportunity of organ and tissue donation at the appropriate time and in a compassionate and respectful manner
• Completes documentation and quality assurance for assigned cases per LiveOnNY policy in a timely manner.
• Contributes to case reviews and process improvement. 
• All employees, at every level, are empowered and expected to be committed to participating in the continuous process of improvement.
• All other duties as assigned.

Qualifications

• Associate degree in nursing or biological science or work experience minimum three (3) years critical care or ICU experience, Transplant Service or OPO Coordination experience.  

• Bachelor's degree preferred.    

• CPTC preferred.  

• An understanding of and commitment to the organ and tissue donation process is essential. Intermediate level computer literacy (e.g., Microsoft Office and other comparable software) required.
• Excellent organizational skills and ability to multi-task. Demonstrated operating knowledge of computers and smart phones.
• Actively fosters an organizational culture based on collaboration, support, and constructive communication. Must be able to analyze and assess situations, create solutions to solve problems and collaborate with others to solve the problems in a timely and professional manner to meet organizational deliverables
• A commitment to working in a culturally diverse organization and community, to quality, excellence and a strong performance improvement program and to both clinical and administrative goals is required.

LiveOnNY offers a competitive salary & comprehensive benefits package.

• 403(b) deferred annuity
• Medical/Vision/Dental/Life
• Tuition reimbursement
• Paid time Off
• Pet Insurance
• Life Insurance
• Cellular plan discounts
• Auto Insurance discounts

 Salary Range: $70,142-$85,000