Technical Training Specialist

Technical Training Specialist

LiveRamp is the leading data connectivity platform. We believe connected data has the power to change the world. Our platform powers insights and experiences centered around the needs of real people, and in ways that keep the Internet open for all. LiveRampers thrive on building together with curiosity and humility—and have a good bit of fun along the way. We’re always looking for smart, kind, and creative people to grow our team and impact.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

LiveRamp Community is responsible for bringing self-service opportunities to LiveRamp’s customers. This new and unique team is redesigning how customers interact with Support, Product, and Customer Success. The Community portal is geared to become the central hub of customer interactions.

As a Product Strategy Trainer (i.e. Technical Training Specialist), you will:

• Create and deliver training that can be live in-person, virtual, recorded, or on-demand.
• Work cross functionally with the Product, Engineering, and Services teams to create relevant content.
• Research, organize, develop, and update content for internal and external users with a strategic mindset.
• Identifying any missing content (articles or training) necessary for customers and internals. 
• Manage all aspects of assigned training projects: customer contact, coordination prior, during, and after engagement, setting up training sessions, delivering training, following up with customers. 
• Develop and support internal and external users through LiveRamp University’s courses, including certifications.
• Create and maintain content, attendance, and metrics on LMS.
• Maintain weekly metrics on customer engagement through trainings.
• Travel may be required.

Your team will: 

LiveRamp University is responsible for creating and maintaining product training for both internal and external users. Courses that are created by the Product Training team are used to ramp up new hires, create career paths for internal team members, create a certification program to track achievements, and share product knowledge with external customers.

About you: 

• Ability to balance multiple projects and priorities at once, while still meeting deadlines.
• Excellent time management, organization, and multi-task skills, all while working under moving deadlines.
• Experience collaborating with Product, Engineering, or other subject matter experts to gather detailed information about complex products.
• Experience in technical writing of training or documentation.
• Experience in training in person and virtually.
• Strong written and verbal communication skills.
• Able to explain technical concepts in simple terms.
• Excellent presentation skills.

Bonus Points:

• Experience in SQL, Active Records, APIs, and/or command line tools.
• Experience with LiveRamp’s products.
• Can take the initiative and is creative and imaginative. Willing to think outside the box. 
• Positive, collaborative attitude.

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues
• Work/Life Harmony: Flexible paid time off, options for working from home, and paid parental leave
• Whole Health Package: Medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and a fitness reimbursement up to $100 per month
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead (U.S. LiveRampers)
• RampRemote: A comprehensive office equipment and ergonomics program—we help you set up your home office (Home-based LiveRampers)
• Location: work in the heart of Tempe, AZ

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. 

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.