Subaru Service BDC

Description

Livermore Subaru is looking for an individual that wants to grow with our company and is eager to learn new things.  We are looking for a BDC rep for our service department.

 Duties include:

• Addresses customer concerns and issues or escalates them as needed 
• Driving traffic for the service department by setting appointments for customers
• Taking inbound and making outbound calls 
• Coordinates questions and issues with the appropriate department personnel 
• Directs customers to the appropriate department or point-of-contact 
• Maintains customer information into the designated software system 
• Follows up after visit to ensure customer satisfaction 
• Contact customers and schedule their appointment when special order parts have arrived
• Follow up with StarLink Inquiries
• Any other duties that may be assigned  
• Devote himself/herself to ensuring satisfaction to customers 
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects. 
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. 
• Review and analyze actions at the end of each day, week. Month and year to determine how to better utilize time and plans more effectively. 
• Understand the terminology of the business and keep abreast of technology changes in products and services. 
• Know and understand the federal, state and local requirements which govern the company’s business. 
• Follow lawful directions from supervisors
• Understand and follow work rules and procedures
• Participate in performance management 
• Interact well with others and be a positive influence on employee morale. 
• Uphold the company’s non-disclosure and confidentiality policies and agreements.

Requirements

• Daily attendance is essential
• Excellent verbal and written communications skills
• Must be energetic, work well independently, strong reconciliation skills
• Maintains professional appearance
• Maintain current and precise inventory records.
• CDK experience a plus
• Attention to detail
• Automotive Accounting preferred

Compensation based on experience. We offer full health and medical benefits, including life, dental, 401k, paid company holidays and paid vacation