Maintenance Manager

The Maintenance Manager assists the Maintenance Supervisor with organizing, monitoring, and supervising the residential property management maintenance team operations.

ESSENTIAL DUTIES AND RESPONSIBLITLIES

• Direct, develop, and motivate team leads and technicians.
• Maintain a good line of communication between teams by building a positive culture.

• Communicate necessary levels of staffing to their supervisor to ensure the department and properties are properly staffed.
• Confer with staff and regional maintenance manager to resolve performance and personnel problems.
• Work with property techs to identify capital improvement projects and major maintenance.
• Assist with developing and implementing new methods and procedures designed to improve operations, minimize operating costs, and effect greater utilization of labor and materials.
• Help establish and implement operational standards, policies, and procedures.
• Train and coach staff to improve work performance and acquaint workers with company and department policies and procedures and the use of equipment.
• Host monthly maintenance meetings.
• Create and maintain department best practices and continually evaluate industry trends (R&D).
• Inspect work performed by maintenance technicians and vendors to ensure that it meets specifications and established standards.
• Coordinate on-call schedule and adjust as needed.
• Be aware of and conform to all OSHA and safety requirements and work with staff to make safety a top priority.
• Ensure that new property shops are properly set-up before construction closes and maintain shop consistency amongst all in property management.
• Oversee vendor relationships (evaluate and make recommendations) maintain a list of best service and best price.
• Investigate complaints about service and equipment and take corrective action.
• Manage maintenance budgets and participate in the budget process with Regional Managers, ensuring team leads are managing maintenance budgets by sticking to Lloyd best-practice standards.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Implement and enforce preventative maintenance for equipment and facilities.

• Perform all other duties assigned and those that may be necessary to achieve company and departmental goals.

SUPERVISORY RESPONSIBILITIES

Directly supervise Team Leads and Specialty Trades Group.

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting in the interviewing and hiring process and then developing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

JOB REQUIREMENTS

• Excellent leadership skills.
• Excellent oral and written communication skills.
• Ability to understand financial statements and creating and maintaining budgets.
• Management experience.
• Maintenance experience.
• Warm, friendly, and service-oriented philosophy.
• High degree of flexibility and tolerance for change.
• Ability to train, develop, and mentor personnel.
• Computer literate.
• Excellent organizational and follow-through skills.
• Ability to carry out multi-task projects.
• Ability to work well with diverse groups or individuals.
• Regular and consistent attendance.

EDUCATION and/or EXPERIENCE

Associates Degree preferred in related field; and/or 5-7 years of maintenance and management experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of employees, managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

WORKING CONDITIONS

The job is performed in the field (traveling to properties) and in an office setting. Will work outdoors as needed. Will have exposure to large equipment, some noise, and materials related to the industry.

SAFETY REQUIREMENTS

Must be aware and conform to all safety requirements when in the building, operating motor vehicles, or in the field performing duties for the company.

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