Senior Analyst (“Loan Administrator”) – Banking Operations, Loan Administration

Overview

Lloyds Overview:  

Lloyds Bank Corporate Markets, plc (“LBCM”) forms an integral part of Lloyds Banking Group, a UK-focused retail and commercial bank with more than 30 million customers. We have been operating in North America for over 100 years, where our strategy is to provide a client-focused approach for global businesses with strong links to the UK. Our New York operations include corporate and wholesale banking, as well as via our broker-dealer, Lloyds Securities Inc. 

Lloyds Bank is committed to attracting, retaining and developing the best talent in the industry and embracing the diversity of our people. We offer our colleagues ongoing training and development, mentoring, and networking opportunities, as well as extremely competitive benefits and vacation leave. We are dedicated to working with our community and in addition to a calendar of work-based volunteering and fundraising opportunities; we offer colleagues a “day to make a difference” each year for a charity of their choice.

Role Overview:

Take ownership of all operational, loan administration and servicing tasks, leveraging all available software applications and tools, which support the banking products and services offered to Clients of LBG, NA. Incumbent plays an integral part in the end-to-end Client proposition and, indirectly, in the successful achievement of the income targets of the Commercial Banking business of LBG, NA. The focus is on delivering high quality service to customers, according to LBG’s “Client First” values, while ensuring that risks are carefully managed and that documented processes, policies & controls are followed at all times.

Responsibilities

Key Tasks and Responsibilities of the role include, but are not limited to:

• Take ownership of a portfolio of commercial loans and letters of credit; capture all operational activities in the ACBS system (including servicing of Administrative Agent and Bi-lateral and Syndicated deals, including drawdowns, paydowns, rollovers and SWIFT payment / letter of credit processing,
• Ascertain and assess client requirements, obtain / exchange information, identify and implement best practises; take ownership of Customer problems and deliver on customer promises.
• Manage the communication of activity and disbursement of funds between Borrowers and Lenders / Participants to ensure the smooth and efficient handling of all Administrative Agent business.
• Timely reconciliation of all unreconciled and past due items, ensuring all overdue & open items are investigated, escalated and resolved within documented deadlines.
• Prepare and disseminate timely and accurate principal / interest / fee  invoices and notices of all contract changes, including rate changes for loans, deposits, L/C’s or other approved instruments. 
• As authorized by Line Management and according to 4-eyes principle, verify Loan and Letters of Credit (“L/C”) transactions in the ACBS system and act as “first-level” approver of ACBS payment orders for SWIFT processing; authorize / approve principal / interest / fee  invoices and notices of all contract changes, including rate changes for loans, deposits, L/C’s or other approved instruments.
• Assist with preparation of annual Audit Letters and Confirmations, in support of clients and their financial advisors.
• Provide guidance, subject matter expertise and implementation support for projects, including: User Acceptance Testing, updates to process maps & procedures and “go-live” (all in conjunction with Line Management).
• Contribute ideas and support programs that eliminate manual intervention, create scalability and promote a robust controls environment.
• Foster and maintain inclusive, collaborative and courteous relationships with clients, colleagues and peers; inspire others and develop mutually-beneficial internal & external networks.
• Understand and comply with all Lloyds Banking Group and jurisdictional rules and regulations that apply to role after proper training; complete all mandatory / regulatory training as required by the job to a satisfactory level.
• Escalate to the Senior Manager, Head of Operations or to the Chief Compliance Officer any non-compliance with LBG or jurisdictional rules or regulations that come to the employee's attention in the course of his/her employment.
• Support the production of Key Performance Indicators / Key Risk Indicators and other management information to facilitate the smooth running of the unit, mitigate operational risks and streamline day-to-day processes.
• Take ownership of any other instructions and / or tasks that may be assigned by Line Management, Operations from time to time.

Qualifications

Education and experience required: 

• Up to two years’ experience in a medium to large scale Commercial Lending Operations environment, including familiarity with the operational responsibilities of an Administrative Agent in large Corporate Banking transactions.
• Up to two years’ experience using ACBS or a comparable industry standard lending platform (preferred).
• Strong attention to detail; has a delivery-focused approach and accepts accountability for accuracy of own output and that of others. 
• Able to effectively communicate ideas, challenges and solutions in a coherent and concise fashion in verbal and written format.
• Self-motivated; takes initiative and has the ability to effectively organize, multi-task and prioritize own workload and that of others, according to deadlines.
• Must be able to work collaboratively with colleagues at all levels of the organization.
• Courage to question and offer solutions.

Key skills and knowledge required:

• Ability to work in an open environment with demonstrated team player attributes
• Strong work ethic, motivation, detail orientation and a passion for excellence
• Ability to excel in both team and self-directed settings
• Ability to work in a multi tasked environment
• Effective written and oral communication
• Organisational Awareness
• Strong Interpersonal Skills
• Proficient in MS Office suite, with strong Excel skills.
• Ability to work under pressure and to deadlines