POA Community Manager

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

The purpose of the Community Manager is to direct the overall operations of the Property Owners Association (POA) Management team in a designated neighborhood(s) according to Club policies and procedures.

Responsibilities include:

• Direct the overall POA Management Operations within your designated neighborhood(s), ensure the supervisory duties are consistently accomplished and communicated, while fostering a constructive team environment.
• Continuously strive to build a safety focused culture amongst your team. Understand and apply all safety and security procedures and be a leader focused on maintaining a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the appropriate Manager or Human Resources immediately.
• Ensure each team member is proficient by Yellowstone Club standards to provide members and guests outstanding service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service, solid product knowledge and all other components of guest service.
• Ensure all team members are empowered to guarantee total guest satisfaction, display hospitality and professionalism at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions are handled in a legal and ethical manner.
• Maintain a favorable working relationship with all company employees and other departments within Yellowstone Club to foster and promote a positive working environment.
• Provide oversight of the holistic operations of a real estate portfolio.
• Supervise and direct the work of Asset and Assistant Asset Managers in assigned neighborhood(s).
• Create and maintain weekly schedules for Asset and Assistant Asset Managers.
• Routinely and continuously provide training and development for team members and new employees.
• Provide supervision, oversight, training and guidance to all Asset and Assistant Asset Managers within the assigned neighborhood(s).
• Provide regular feedback to team members regarding their job performance, including the condition of homes prior to arrivals.
• Formally appraise the performance of team members seasonally, providing reward and discipline as necessary.
• Provide oversight, guidance and training for all subcontractor projects taking place in the neighborhood. Including but not limited to definition of scope, cost estimate approval, quality of work, project timeline and payment review. Additionally for all projects of significant scale, cost or significance the Community Manager will provide direct project management to ensure client satisfaction and revenue security.
• Provide daily oversight of subcontractor invoices for all Associations and deliver supervision, training and guidance to all team members to ensuring a consistent accounting practice.
• Address member complaints and ensure a suitable resolution is delivered; Escalate to management as needed.
• Work with the management team and Boards to oversee budget creation and ensure its success across areas of responsibility.

Position Requirements:

• 1-3 of HOA management experience or equivalent in a related field
• High school diploma, GED or vocational training or job-related course work
• High level of attention to detail

• Administrative and clerical procedures and systems of processing, managing files and records, and other office procedures.

• Strong communication skills, both written and verbal

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Medical, Dental, Vision Insurance
• Discounted Ski Pass
• Employee Ski Days
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart
• End of season employee appreciation day and retail sale