51618 - Lobby Attendant

General Responsibilities:
Clean and maintain all items and surfaces in designated areas, ensuring hotel's standards of cleanliness.
Qualifications (Essential):
 Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding

Standard Requirements:
1. Supports the Mission, Values and Vision of Shaner, Franchise, and the hotel.
2. Ensures an atmosphere which allows for the privacy, dignity and well-being of all guests and employees in a safe, secure environment.
3. Supports, cooperates with, and implements specific procedures and programs for:
a. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
b. Confidentiality of all data, including guest, employee and operations data.
c. Quality Assurance and compliance with all regulatory requirements.
d. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
4. Supports and participates in common teamwork:
a. Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment.
b. Uses tactful, appropriate communications in sensitive and emotional situations.
c. Follows up as appropriate with supervisor, co-workers or guests regarding reported complaints, problems and concerns.

d. Promotes positive public relations with guests and employees.
e. Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned

Essential Functions: (Include the following. Other job related duties may be assigned.)
 Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
 Maintains standards of quality and cleanliness throughout daily assignments.
 Observes all house and safety rules, housekeeping room procedures, and security procedures.
 Cooperates with Managers and Supervisors and completes any requests from them as soon as possible.
 Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
 Wears appropriate uniform, footwear, and name tag. Meets standards at all times.
 Cleans and services assigned rooms, hallways, stairs, and public areas according to franchise and hotel standards.
 Places proper signage when applicable.
 Prepares public area cleaning cart with cleaning supplies and amenities, transports to assigned area and positions securely.
 Picks up soiled linen and transports to laundry.
 Removes dust, dirt and smudges from HVAC grates, vents, and thermostat.
 Empties and cleans public area trash cans.
 Moves furniture.
 Appropriately cleans and/or polishes all floors, including but not limited to hardwood, tile, marble, concrete and carpet.
 Appropriately cleans and/or polishes all furniture, mirrors, brass, upholstery, and drapes.
 Appropriately cleans, polishes, and checks for working order of doors and door jams, windows and window sills, fireplaces, chandeliers, light fixtures, lamps, and ceiling fans.
 Complete additional deep-cleaning / seasonal cleaning functions as assigned.
 Cleans front office, all public and lobby areas, coat checks, business center, stairwells and corridors.
 Cleans and supplies guest exercise facilities, pool area, employee cafeteria, and break areas.
 Reports any damages or maintenance problems to the Supervisor.
 Turns over any lost and found items from public areas to the Supervisor.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and reach with hands and arms. The employee frequently is required to walk; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 50 pounds.

• Posting Date: Jun 15, 2022