Application Analyst

Description

This person will be responsible for software solutions in many facets of the organization. The Application Analyst will work directly with the business units, vendors and MIS teams to install, update, customize, diagnose and monitor on premise and hosted enterprise solutions.

Normal Day-to-Day Work

1. Monitor applications, document and analyze problems and publish maintenance schedule.  Work with Project Management to track/report status of assigned  projects/tasks.
2. Understand  and document software and hardware requirements of varied departmental  systems. Provide advice and training to end-users.
3. Proactively  engage with other departments to identify opportunities for process  automation/improvement and work to implement. Enhance user life-cycle  management.
4. Collaborate  with Enterprise Infrastructure, Service Desk and DBA technical teams to ensure  proper integration of the environment. Test, debug, and implement programs.
5. Work  closely with application development teams and vendors to tune and  troubleshoot applications. Provide user account management in various systems.
6. Evaluate  and demo new vendor products. Plan and coordinate testing changes, upgrades,  and new services, ensuring systems will operate correctly in current and  future environments.
7. Provide  Level 3 support for applications. Enable Service Desk team to tackle Level 1  & 2 support and issues.
8. Participate  in efforts to develop and implement processes for application and system  monitoring.
9. Responsible  for problem management activities, such as issue resolution and root cause  analysis. Liaise with vendor support on all issues.
10. Build  out redundancy, high availability in systems where needed.

Job Qualifications

Here are a few skills you MUST have to be considered for this position.

1. 4-6  years of experience in information technology working with various  applications, including Active Directory/LDAP.
2. Strong  technical acumen, with an ability to interface with both technical and  non-technical staff, including Executive Management.
3. Experience  in supporting, maintaining and administering complex applications.
4. Strong PC proficiency including Microsoft Office  (Word, Excel, PowerPoint, Outlook).   
5. Ability to function in a Consumer business office  environment and utilize standard office equipment including but not limited  to: PC, copier, telephone, etc.
6. Ability to lift a minimum of 25 lbs. (file boxes,  computer printer).
7. Travel  required on occasion. 

Here are a few qualifications we’d LIKE you to have to make you more suited for this position.

1. BA/BS in Computer Science or Information Technology.
2. Financial institution or Credit Union experience.
3. Familiarity with DNA or other core banking applications, DNAconnect (CMC), and other middleware such as tMagic, Loan Director (Velocity LOS), Oracle, and Automic (or other job scheduling software).

Our Culture

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. 

If you have questions about this position description, please feel welcome to ask. You can reach HR at:  

Human Resources

3600 Wake Forest Rd, Raleigh, NC 27609 

careers@civicfcu.org