Service Technician

The role of Service Technician at Lockwood of Maine is to drive service success that improves customer satisfaction by performing high quality service work in a timely manner. We are seeking a motivated Service Technician to provide technical, efficient and reliable service and repair to potato equipment, both in the field and at the service location.

Key Activities/Responsibilities:

• Provide service and customer support during field visits or dispatches
• Inspect, diagnose, repair and service mechanical, electrical and electronic systems and components
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Perform major repair and replacement of mechanical units

Job Experience: Proven field service experience with agricultural equipment

Skills Required:

• Ability to troubleshoot, test, repair and service technical equipment
• Extensive experience with hydraulic systems & electronic controls
• Able to organize and work independently
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules
• Extended travel may be required during busy seasons
• Familiarity with mobile tools and applications
• Valid driver license
• Complete set of hand tools required
• Capable of, unassisted, lift 50-pound weight from the floor and carry it 50 feet
• Stooping, bending and reaching to full height is mandatory
• Able to work on hard surfaces for extended periods of time
• Operation of powered machinery safely and efficiently
• Able to use simple measuring equipment.
• Perform testing and support on prototypes as required
• Demonstrated ability to cut, machine, form and weld parts
• Interpret blueprints, drawings, and sketches to fabricate proto-type parts
• Assemble proto-type machines and test equipment per engineering drawings
• Assist in developing tests and testing of prototypes machines
• Communicate both verbally and in written form results of machines, tests, etc.
• Keep shop area and test area clean and organized.
• Other duties as assigned by supervisor.

**This is a safety sensitive position**

Physical Demands:

• Ability to sit for long periods of time and to stand for various periods of time
• Ability to lift up to 80 pounds
• Ability to use tools or controls as required for job completion, as well as the ability to climb or balance
• Ability to work in various positions in varying limited spaces, including reaching with hands and arms, stooping, kneeling, crouching, crawling or walking

Education (technical and/or commercial):

• High School graduate or equivalent
• Three years’ experience with equipment repair
• Some experience with the cutting and welding of metal

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Work setting:

• In-person

Ability to Relocate:

• Presque Isle, ME 04769: Relocate before starting work (Required)

Work Location: In person