What are the responsibilities and job description for the Front Desk position at Lodgco Hospitality?
Now Hiring Front Desk Agents-Hampton Inn Mount Pleasant, MI-Apply Today!
Hampton Inn Mt. Pleasant is managed by Lodgco Hospitality. Lodgco offers its employees many benefits including:
- Vacation
- 401(k)
- Flexible Schedule
- Health Insurance
- Hourly Bonus Program
- Competitive Wages
- Career Advancement Opportunities
- Monthly Celebration of the Staff
- and much more!
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
- Perform guest registrations (check ins & check outs), room assignments, and special requests
- Understanding of daily hotel operations, policies, procedures, and internal rules
- Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
- Familiar with guest rooms, locations, amenities, features, and all other services offered
- Knowledge of room rates, packages, discounts, and promotions
- Ensure proper credit when checking out guest(s) and handle late charges accordingly
- Knowledge of cash handling and bank procedures to check out all guest(s)
- Bank out at end of shift by following drop procedures
- Answer phones, handle mail, and take messages
- Assist guests with problems and questions; ensure all guest problems are resolved
- Knowledge about the city, local area, and attractions
- Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
- Know all emergency procedures and the proper action to take
- Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
- Ability to learn quickly and work in a fast paced position with constant guest interaction
- Communication both verbal and written
- Computer and telephone skills
- Must be able to multi-task
- Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- Customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required –
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
About Lodgco Hospitality
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible. We empower our associates to ensure total guest satisfaction. We are committed to continuous improvement, innovation, customer-centered technology, and developing future leaders.
Headquartered in Grand Rapids, Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt and IHG. Currently, the collection includes 15 hotels in Michigan and 4 in Florida, with several properties coming soon.
