Counter Sales Representative

The Counter Sales Specialist is responsible for being the product expert and delivering customer service that exceeds our customer’s expectations in our retail stores. Our Counter Sales Specialists are solutions-oriented by asking questions of our customers to determine their needs as well as offering and educating our customers on new product features and benefits. This role is customer-facing in our branch stores and will demonstrate friendly, warm customer service skills.

• Assists customers (in person or over the phone) during the sales process in an effective and efficient manner that encourages return business.
• Conducts sales transactions at the Counter or over the phone by entering the customer orders in the system.
• Demonstrates product knowledge and information about promotions.
• Suggests replacement/alternative products when appropriate.
• Follows-up with customers on credit issues, merchandise being held and/or transfers from other branch stores to complete customer orders.
• Maintains a working knowledge of the entire sales process from start to finish (including order entry, billing, delivery and payment processing).
• Completes special orders, product stock requests and expedited purchase orders as needed.
• Processes product returns ensuring that all documentation is collected and accurately entered into the system, returns all product back to the appropriate location.
• Ensures positive shopping experience for our customers by cleaning the shelves, restocking, and labeling as needed.
• Works as part of the Loeb team to represent the company in the local community and develop relationships with internal and external customers.
• Maintains awareness of market, competition, and economic conditions that may affect the business and shares feedback with Store Manager.
• Always maintains high-level of professional appearance and conduct.
• Performs other duties as assigned.

Skills/Qualifications:

• Education: High school diploma or equivalent
• Experience: 2-3 years retail sales experience, experience working with electrical and/or lighting products preferred.
• Strong customer service focus.
• Strong mathematical ability.
• Demonstrated commitment to high ethical standards governing professional behavior and interactions.
• Excellent interpersonal skills with demonstrated ability to communicate clearly and concisely in written and verbal formats.
• Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously.
• Ability to work well in a team environment.
• Reliable transportation and ability to travel locally to other Columbus area branch locations as needed.
• Ability to stand and walk for prolonged periods of time.
• Ability to utilize a computer keyboard, computer monitor, and telephone.
• Ability to routinely lift, carry, and otherwise transport work-related materials that frequently weigh up to 70 lbs. and that may occasionally weigh in excess of 70 lbs.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Hilliard, OH 43026: Relocate before starting work (Required)

Work Location: In person