IT & Business Systems Manager

On-Site

Essential Duties and Responsibilities:

• Lead, mentor and manage the IT Support Specialist who works firsthand with IT tickets, user account

setups, phone systems, Service Titan, other business systems, and all hardware and devices.

• Responsible for performance reviews and training/development of direct reports

• Create and maintain service level expectations between the IT department and users to ensure timely

response times, timely resolution and a high-quality level of service

• Manage and oversee IT infrastructure to ensure reliability, security and scalability

• Oversee and optimize the business operating systems to include implementing, maintaining and improving

software systems that support business operations, ensuring alignment with organizational goals

• Main point of contact for all 3rd party partners to maintain adequate IT solutions to include Propoint,

Chetu, Verizon, Service Titan, Nextiva, and others.

• Negotiate contracts and service agreements to secure favorable terms

• Implement and/or work with Propoint to manage security measures to protect IT assets and data

• Approve all hardware, devices and software purchases.

• Monitor expenditures and maximize cost savings for any and all IT/Software/Hardware utilized

• Develop and implement a comprehensive asset management strategy for all IT assets

• Maintain an accurate and up-to-date inventory of hardware, devices, and accessories

• Identify opportunities for technology innovation and improvements

• Create long-term and short-term plans for the department, including setting goals and identifying

necessary resources

• Lead IT projects, including system upgrades, migrations, and new implementations

• Proactively research business system updates or new initiatives and provides leadership and management

with new solutions that will drive growth. Business systems to include Service Titan, Nextiva, Intacct,

Sharepoint, MDM, and others.

• Ensure business systems are optimized to meet business requirements and improve operational efficiency

• Ensure seamless integration of business systems with other IT systems and platforms

• Understands overall business operations strategic priorities and participates with leadership/cross-functional teams/3rd party partners to identify solutions and assist with implementation.

• Establishes and safeguards partnership and alignment across various groups and departments in support of

normal operations, strategic initiatives, projects, and transformation.

• Contributes to building transformation capability across the organization including embedding skills,

changing mindsets, and enhancing culture to continuously improve and innovate.

• Establishes and sustains customer experience top-of-mind for leadership and transformation teams,

balancing transformation needs with operations needs in ways that positively affect customers and the

company brand.

• Provides IT support after hours as needed when business operations are impacted

• Performs all other duties as assigned

Competencies:
• Business-savvy to analyze business needs with software capabilities to drive revenue and increase
profitability through efficiencies without sacrificing quality needs.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the
points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Approachability – Is easy to approach. Spends the extra effort to put others at ease. Is sensitive to and
patient with the interpersonal anxieties of others.
• Communication – Displays a very quick grasp of the significance of information communicated and
nearly always initiates or responds to communication in an appropriate, timely, and comprehensive
manner.
• Confidentiality – Maintains all client communications and information confidential as per code of
ethics, and per client instructions.
• Company Core Values – Follows and promotes company core values.
• Innovation – Strives to improve customer experience with process improvements, integrations, etc. that
align with profitable outcomes
• Translation – the ability to effectively translate business use cases into technical requirements
• Change Management – Understands the value behind change and promotes positive training to achieve
successful implementation
• Implementation Planning – Setting timelines and achieving the tasks to ensure projects meet the
deadlines provided. Overall ability to lead initiatives and projects.

Experience and Requirements:
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT Management
• Strong Windows and PC skills (Microsoft Excel, Word, and Outlook) a must
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong organizational skills
• Innovative and proactive mindset
• Ability to work under pressure and meet deadlines
• Attention to detail