Voice/Data Technician

LogicomUSA is an industry leading support company that provides end user support services for Businesses and Consumers. By teaming up with the best providers in the telecommunications industry we make sure our customers have the best solutions available. The end result is a simple and secure solution that saves time, money and provides confidence to our customers. Voice and Data Technician provides installation, testing, turn up and troubleshooting of VoIP equipment and maintaining all database associated with VoIP product offerings. Equal Opportunity Employer.

Job Responsibilities

• Provide services within Huntsville, Alabama geographic territory and serve as technician.
• Necessitates travel to perform installations, some remote work, limited day-to-day oversight.
• Provides installation, testing, turn up and troubleshooting of VoIP equipment and maintaining all database associated with VoIP product offerings.
• Maintain current network and equipment and design/implement new voice offerings.
• Proficient in VoIP and TDM voice services.
• Study customer orders, plans, manuals, and technical specifications.
• Install/maintain voice and data equipment in customer locations.
• Maintain equipment used in VoIP network.
• Collaborate closely with other technical personnel to maintain the network’s integrity.
• Provide superior customer service by pro-actively interacting and communicating with customers daily. Coordinate with customers to resolve any issues and be proactive in trying to eliminate outages and make improvements.
• Collaborate with customers, vendors, and other companies to test new products and maintain current network.
• Maintains safe work environment by following codes, safety protocol, and industry standards.
• Perform additional duties and projects as assigned.

Job Requirements

• Must have a clean driving history (no DUI's, other infractions considered).
• Must have strong familiarity with data cabling infrastructures and installation and troubleshooting.
• Must understand CAT5/5E/6 connectivity and installations.
• Knowledge of industry standards.
• Strong attention to detail and follow through, excellent teamwork and interpersonal skills.
• Ability to complete work effectively with little or no direction.
• Excellent communication, both verbal and written and proficient in English.
• Ability to organize, manage time and effectively prioritize numerous projects at one time.
• Willingness to solve complicated problems.
• Understanding of company products, services, and policies.
• Access to a fast-reliable internet network.
• Access to a quiet workplace free of background noise and distractions.
• Windows 10 Computer with knowledge of Microsoft Office 365.
• Good functioning headset.

Education/Experience:

• High School Diploma or GED Certificate required.
• Trade School Certifications/Trainings preferred.
• Three (3) to Five (5) years’ experience in the field or in a related field.
• Strong understanding telecommunications and Voice over IP fundamentals.

Hours:

Monday-Friday 8:00 am - 5:00 pm

Work Location:

Huntsville, Alabama; Cullman, Alabama; Corinth, Mississippi; Iuka, Mississippi.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Some onsite work as well as some remote work.

Application Question(s):

• Qualified candidates will work remotely from home or their own desired remote location as well as some travel in the area of Northern AL and Northern MS. Do you reside within these geographical regions?

Experience:

• Service technician: 3 years (Preferred)

Work Location: On the road