What are the responsibilities and job description for the Operations Manager position at Logitix?
Who We Are
Logitix is the premier secondary market partner in the sport and live event space. We provide our partners with unmatched pricing and inventory strategies, a tailored data and analytics platform, and proprietary technology and tools to maximize revenue yield while broadening distribution.
Logitix’s team of executives include seasoned primary and secondary market industry veterans that have extensive experience in crafting business plans. These business plans have successfully assisted our partners in achieving incremental revenue while protecting the team brand all while strengthening the core of their business – the season ticket member.
Based in South Florida, Logitix is ideal for a full-time applicant looking to be part of an energetic and flexible workplace that emphasizes teamwork and personal growth. The Logitix team is looking for a Operations Manager to help provide our partner teams and content right’s holders with best-in-class service and results.
Position Summary
The Operations Manager is responsible for overseeing the Operations Team (Logitix) while monitoring all aspects of ticket supply chain logistics. This role is responsible for the management of multiple revenue streams as well as being the main point of contact for external clients that utilize our technology platforms. The Operations Manager reports directly to the VP of Operations and works hand in hand with the VP, Operations Director, LUXE manager, and all internal departments to create best practices and procedures while providing premier service and solutions to clients.
Responsibilities include but are not limited to:
- Oversite and organization of Operations team and related tasks
- Create department goals, objectives and priorities
- Generate reports and tracking metrics based on objectives and key results
- Work with the accounting team on monthly AR review and discrepancies
- Manage all inventory and fulfillment internal tools and point of sales systems
- Oversee the relationship and communication between Operations and internal teams
- Work collaboratively with the Operations Director and VP of Operations on high level projects
Skills and Qualifications
- Must have excellent organizational skills
- Must have experience in managing a team in a fast paced environment
- Ability to work nights, weekends, and holidays
- Must have outstanding work ethic and attention to detail
- Must follow-through, not letting issues remain open or unresolved
- Ability to multitask and prioritize among various responsibilities
- Must be able to take initiative and be proactive
- Must have good decision-making skills and be comfortable having responsibility with affecting revenue
- Must be able to manage time effectively
- Excellent problem-solving capacity
- Superior communication - both written and verbal
- Proficiency in Microsoft Office: Outlook, Excel, Power Point, Word is required
- Must be able to work collaboratively – be a team player!
- Prior ticketing experience is preferred, but not required
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