SIEM Technical Instructor

US SIEM Technical Instructor

About LogRhythm

LogRhythm is a world leader in NextGen Security Information and Event Management (SIEM), empowering organizations to successfully reduce risk by rapidly detecting, responding to and neutralizing damaging cyber threats. Our platform combines user and entity behavior analytics (UEBA), network traffic and behavior analytics (NTBA) and security automation, orchestration & remediation (SAOR) in a single end-to-end solution. Among other accolades, LogRhythm is positioned as a Leader in Gartner's SIEM Magic Quadrant. We are based in Boulder, CO with offices in Maidenhead UK, Australia, Singapore, Germany and The Netherlands.

The Opportunity
We're seeking several technical instructors to join our Training Operations Team to deliver technical product training that enables our customers to get the most out of our products. We also aim to provide our managed services partners with the knowledge and skills to support their LogRhythm customers. This training ranges from fundamental product usage and analyst enablement to product deployment and troubleshooting with coding languages such as regex. We're focused on building our team's capability to deliver a consistent training experience with a very structured and thorough Train-the-Trainer (TTT) Program. You will work in a highly collaborative, cross-functional environment to learn the product, deliver scheduled training virtually and in-person, develop learning bite content, update Instructor-led Training (ILT) content, and working as a subject matter expert (SME) with the Courseware Development Team.

Responsibilities:

40% - Training Delivery

• Deliver LogRhythm SIEM product training classes. These classes range from 1 day to 3 days in length, but you'll typically be teaching for 5 days a week. These classes range from fundamental introduction to the product and functionality to advanced regex code creation.
• Perform training using a virtual machine as your primary presentation tool. You will have slides, exercise guides, and instructor guides for additional support.
• Review exercises with students and address student concerns.
• Order virtual machine labs for students and complete access code matrices.
• Mark attendance in Cornerstone (Saba) LMS.
• Monitor Training Communication Channels for student contact during class.
• Send introductory emails to students prior to class with meeting link for virtual trainings.

35% - Subject Matter Expert (SME)

• You will serve as a full-time subject matter expert in support of our courseware developers on a rotational basis along with two other instructors.
• You will be responsible for or involved in the following during your rotation:
• Provide technical subject matter expertise to our courseware development team.
• Manage the training VM environment for accuracy, updates, and content relation.
• Attend courseware development project meetings and provide updates on given tasks.
• Attend product development and release management meetings to provide input for courseware development projects.
• Quality assurance activities.

15% - Qualification Attainment and Maintenance

• Attend all LogRhythm Instructor-led Trainings (ILT) and complete the associated certifications as applicable.
• Complete our rigorous Train-the-Trainer (TTT) program.
• Complete a curated curriculum of CBT content to ensure an understanding of the content contained therein so that you know and can make recommendations to students.
• Stay up to date on product improvements and release notes to incorporate this new content into your classes.
• Shadow Professional Services and Support engineers for more customer facing experience and knowledge gain.
• Complete additional CBT content as it is released.

10% - Content Curation and Creation

• Version updating of our existing ILT courseware.
• Identify the ILT course material that will change with software releases.
• Update ILT course material with changed content.

• You will have a deliverable quota of training bite content. This content could be in video, Community post, job aid, etc. format. This will be internal and/or external facing content and needs to be presentable as such.
• Review Release Notes and product changes to identify areas of change that will impact current ILT course material.
• You may perform accuracy and quality assurance on certain courses.

Who We Are Looking For:

You are a passionate explorer, experienced in delivering content to a wide spectrum of audiences with varied backgrounds and levels of expertise. You have a strong sense of duty to your students; your focus in class is providing an excellent learning experience. You're energetic and fun. You are creative and aren't afraid to experiment with new approaches to learning and are always trying something new in your classes to make the experience better. You can make complicated topics and ideas seem simple with your spoken word. You are a lifelong learner with a growth mindset and an infectious positive attitude.

Minimum Qualifications (Must Haves):

• Excellent/fluent spoken and written English with a special talent for communicating complex ideas to varied audiences
• SIEM or SOC Analyst experience
• Security Admin or Firewall Admin experience
• Windows and Linux admin experience
• Database management experience
• Network admin experience
• Excellent time management skills with the ability to organize and prioritize effectively

Highly Desired Qualifications (Key Discriminators):

• Experience performing technical instruction for adult audiences
• Software coding/programming expertise
• Network certification or in Progress
• Security certification or in progress
• SQL DB management experience

Personal Qualities/Characteristics:

• You like to have fun and make it fun for others. At the end of the day, we all should enjoy what we do and doing it together.
• You're a life-long learner with a growth mindset. You invest in your own development and value this in others as well.
• You are flexible with high change agility and adaptability. You know that things are constantly changing and evolving, and you tend to embrace those opportunities way more than you resist them.
• You're comfortable with ambiguity. You know you can't know or control everything and that's okay. You do the best with what you have while seeking to bring light to the darkness.
• You're comfortable presenting to peers, managers, and executives, and enjoy being on stage.
• You're always willing to figure it out. Try it. It might not go perfectly or like you imagined, and that's ok. Whatever it is you're ready to roll up your sleeves and get after it with confidence. When that challenge is a knowledge gap, which it often is, you're able to self-educate because you want to figure it out.
• You show you care about the team. You recognize that the team's success is critical to your own and your first impulse is to support that in multiple ways, whether it's lending a helping hand, sharing your knowledge, mentoring others, or general collaboration. Your willingness to contribute creates a positive team dynamic and others want work with you and have more people like you on the team.
• You own your own performance. You know what's expected and you work to meet those expectations consistently. You don't wait around for direction or guidance from your manager, you're not reliant on others for help.
• You're a proactive communicator. You know that insufficient communications are the cause of most problems and great communications solve most problems. You strive to keep your management, teammates, and stakeholders continually well informed.
• You are a great listener. People tell you so. You're one of those people who can bring a conversation back on track because you recall what was being talked about before it derailed. You are sensitive to thoughts and feelings not being communicated and take them into consideration.
• You're resilient. When Murphy's Law kicks in, you don't let it get you down or infect others with negativity. You understand there are ups and downs in the journey and don't let those derail you or cause you to lose sight of the destination. You bounce back quickly from adversity, know your limits, pay attention to how full your gas tank is, and know how to refill it.
• You can prioritize. You know not everything is equally critical and make smart choices about where to focus your limited time and attention.

Submission Requirements:

• COVER LETTER REQUIRED: If you've made it this far you must still be interested and can see yourself in the role. Tell us about it. We want to hear your story. What has your professional journey been, up until now? Why are you interested in this role? How are you qualified, how does it fit into your career goals, and what specifically do you bring to the table? Consider this your first assignment and an opportunity to impress us.

Benefits:
LogRhythm offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical

• Dental

• 401k plan

• Flexible time off

• Vision

• HSA

• FSA

• EAP

• Birthday Day off

Salary:
The annual starting salary for this position is between 80-90k Annually depending on experience and other qualifications of the successful candidate.
Bring your Whole Self to Work!
Diversity, equity, and inclusion are at the core of who we are. At LogRhythm, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.
About us:

• Gartner Leader in Security
• TB company
• Award-winning NexGen SIEM Platform

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Salary : $80,000 - $90,000