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Strategic Customer Success Manager

Lone Wolf Technologies Career Center
CA-ON-Remote Based, CA Remote Full Time
POSTED ON 4/4/2024

Our collaborative and dynamic Customer Success group is responsible for acting as trusted advisors to our customers. In this role, you will work on a range of activities such as collaborating on solutions cross functionally, driving customer adoption, and assisting customers in identifying additional value-creation opportunities.

 

 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction and retention.
  • Execute individualized/segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories.
  • Demonstrate product knowledge surrounding the adoption and usage of Lone Wolf core products.
  • Work with key stakeholders to establish strong business relationships.
  • Maintain a regular cadence of contact to identify and address business needs and challenges, field requests, and actively recognize cross-sell and up-sell opportunities.
  • Coordinate the involvement of company personnel to meet account objectives and expectations, escalating issues when necessary.
  • Manage renewal activities for contracted customers.
  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded. 
  • Use product and industry knowledge to help fill customer knowledge gaps, guide customers to the use of help resources, and reduce support dependency.
  • Successfully master departmental KPIs

Salary.com Estimation for Strategic Customer Success Manager in CA-ON-Remote Based, CA
$71,990 to $99,771
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