What are the responsibilities and job description for the Customer Service Representative position at Long Island Skydiving Center?
Are you a customer service rockstar who thrives on building positive relationships and tackling challenges with a smile? We're looking for an enthusiastic and detail-oriented individual to join our office team!
In this role, you will:
- Be the friendly face (or voice) of our company, providing exceptional service to our customers across various channels (phone, email, chat, etc.)
- Answer questions, address concerns, and process bookings with a smile – all while ensuring company policies are upheld.
- Effectively communicate company policies and procedures.
- Maintain accurate records and document customer interactions.
- Actively listen to customer concerns, troubleshoot problems, and find creative solutions to ensure satisfaction.
While these are the core responsibilities, there's always more to learn.
To join our winning team, you'll ideally possess:
- Open-mindedness and cultural sensitivity to interact with a global customer base.
- The ability to prioritize tasks, multitask effectively, and work alongside colleagues (and independently) in a fast-paced environment.
- A strong commitment to accuracy and detail.
- Eagerness to learn and have a commitment to ongoing training.
- Proficiency in English and a bonus for intermediate Spanish or Mandarin speakers!
- Proficiency in Excel or Bookeo a plus.
- Weekend availability is a must, as skydiving dreams take flight all week long!
Job Type: Seasonal
Salary: $16.00 - $18.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Experience level:
- 1 year
Shift:
- Day shift
- No nights
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends only
Work setting:
- In-person
- Office
Shift availability:
- Day Shift (Required)
Ability to Relocate:
- Shirley, NY 11967: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
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