What are the responsibilities and job description for the Service Champion position at Long John Silver's / A&W?
The Crew Member is the key service provider to our guests and is responsible for ensuring total guest satisfaction through positive engagement and interaction, consistent order accuracy, quality product presentation, and expected speed of service.
The successful Crew Member is able to:
- Greet and positively engage guests in the restaurant.
- Accurately accept the guests’ orders and process payments.
- Address and resolve all guest inquiries and concerns in a timely manner.
- Maintain a safe, secure, and comfortable area for guests and team members.
Requirements:
- Must be at least 16 years of age. No previous experience required.
- Must have reliable transportation.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.
Physical Demands/Working Conditions
- While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell. The employee is frequently required to handle, feel and reach with hands and arms. The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this role include peripheral vision and the ability to adjust focus. The employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.
50 years ago we began our mission to bring great-tasting, sustainably-caught seafood to all the people who aren’t able to be near an ocean every day of their life. So from sea to delicious sea, we bring our bell-ringing quality, service and value to land every day. Fish Yeah!
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