3rd Shift Night Dispatcher

Longship is a third-party logistics company specializing in over the road truckloads of fresh, frozen, and dry shipments. We excel in providing excellent customer service by guaranteeing our clients that their product will be transported in a safe and timely manner. We are currently hiring for the position of 3rd Shift Night Dispatcher.

The ideal 3rd Shift Night Dispatcher candidate will maintain regular and punctual attendance, possess excellent written and verbal communication skills for both internal and external parties, and must have the ability to work independently as well as in team setting.

Responsibilities:

• Answer incoming calls as they arrive on the Night Dispatch que
• Perform check calls as directed by Longship Account Executives
• Provided timely and efficient updates to Account Executives as they become available
• Provide excellent customer service to customers and carriers
• Use effective listening skills to collect required information or to identify potential conflicts
• Correspond with carriers and brokers to provide timely updates
• Confidently make quick, concise decisions under time pressure
• Develop relationships with customers and drivers
• Practice professional phone etiquette
• Facilitate the loading and unloading of trucks
• Troubleshoot problem loads and resolve issues pertaining to delays, accidents, pickup/delivery numbers, and paperwork questions
• Perform Carrier Setup duties, vet carriers, and update carrier database as needed
• Issue advances to carriers pertaining to unloading charges and fuel advances
• Maintain communication with carrier while loads are in transit
• Other duties as required or assigned

Qualifications:

• High school graduate
• Dispatching experience (preferred not required)
• Customer service background preferably in a call center environment
• Attention to detail and confident decision-making skills
• Ability to manage time and resources efficiently
• Proficient computer literacy

Schedule:

This is a full-time, 3rd shift position with hours ranging from 35-40hrs/per week. The working schedule is posted monthly, and we ask that qualifying candidates have the following overnight availability:

• Monday-Friday: 12 AM – 8 AM
• Saturday: 8 PM – 8 AM (Works into Sunday morning)
• Sunday: 8PM – 8 AM (Works into Monday morning)

What we offer you:

• Salary: $15.00/per hour
• Medical, Vision & Dental Insurance
• 401K great company matching
• Paid time off
• On-site training, career development & advancement opportunities
• Newly renovated, state-of-the-art facility with a private fitness center
• Intramural sports, strong comradery, and a collaborative work environment

Longship is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

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For immediate consideration, visit www.longship.us/careers.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Lexington, KY 40509: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• Dispatching: 1 year (Preferred)

Work Location: One location