Service Manager

Service Manager

We are a well-respected Boat Dealership looking for a high caliber candidate to lead our service team and help us provide our customers with the opportunity to escape, recreate and share their love of boating!

Corn hole and ping-pong skills are not required, but may come in handy at our company tournaments! And did we mention the oyster roasts and boat outing weekends?

Job Summary:

We are seeking a highly motivated and experienced Service Manager to lead our service department. The ideal candidate will have a strong background in marine mechanics, excellent leadership skills, and a passion for delivering exceptional customer service. The Service Manager will be responsible for overseeing all aspects of the service department, ensuring efficient operations, and maintaining the highest standards of quality and customer satisfaction.

What's in for you?

• Earnings: $85,000 to $105,000 commensurate on experience and inclusive of incentives.
• Insurance: We care about our employees' health and wellbeing, so we offer affordable medical, dental, vision, and life insurance to all full-time employees after 60 days.
• Vacation: The boating industry is all about relaxation and recharging; we want our employees to experience the same, so we offer 1 week of paid vacation for full-time employees after 1 year and 2 weeks of paid vacation after 2 years.
• Holidays: Holidays are meant to be spent celebrating with loved ones, so we offer 5 annual paid holidays.
• Growth: Throughout the year, you'll have opportunities to attend paid outside training programs with other Certified professionals, learn from growth-minded coworkers, and collaborate on your personal professional pathway.
• Discounts: We want our employees to be able to participate in the lifestyle that we love, so we offer discounts on boats, boat service, parts, accessories, and merchandise.
• We're a family at LSB, so we put on company-funded events, such as our annual boating trips as well as offshore fishing excursions, oyster roasts, boat-outing day trips, and more, in order to encourage team bonding.
• We live our values meaning you'll be treated as you should be in a friendly, culturally diverse work environment.

Key Responsibilities

• Team Leadership: Lead and motivate a team of skilled marine technicians and service staff, fostering a positive and collaborative work environment.
• Service Operations: Oversee the day-to-day operations of the service department, including scheduling, workflow management, and prioritizing service requests.
• Customer Service: Ensure a high level of customer satisfaction by addressing customer inquiries, resolving issues, and maintaining clear communication throughout the service process.
• Quality Control: Implement and maintain rigorous quality control standards to ensure all service and repair work meets or exceeds industry and manufacturer specifications.
• Inventory Management: Manage and monitor the inventory of parts and supplies, ensuring adequate stock levels to support efficient service operations.
• Training and Development: Facilitate ongoing training and development programs for service department staff to keep them abreast of the latest technologies and industry best practices.
• Budget Management: Work closely with the dealership management to develop and manage the service department budget, ensuring cost-effective operations and maximizing profitability.
• Warranty Processing: validate, process, and monitor all warranty claims and authorizations to ensure the dealership processes each within the manufacture’s guidelines and requirements.

?Qualifications:

• Minimum of 5 years of proven experience in a similar role within the marine industry.
• Strong technical knowledge of boat systems, engines, and marine equipment.
• Excellent leadership and team management skills.
• Exceptional customer service and communication skills.
• Detail-oriented with a focus on quality and efficiency.
• Familiarity with boat manufacturers and their service requirements.
• Computer proficiency including Microsoft Word, Outlook, and Excel
• Positive and professional demeanor
• Desire for continual learning

Do you have what it takes? If so, apply today!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws