CSR - Customer Service Representative

Job Title: Customer Service Representative
Location: Longview Cable Television Company, Inc.
Department: Administration
Reports To: Office Manager

Job Summary:

To answer incoming customer telephone calls and then sell services to meet marketing goals, complete orders, and provide excellent customer service. This position is also cross-trained within the dispatch and office positions. He/she is supervised by the Office Manager.

Job Duties:

 Sell services in order to reach marketing goals.

 Provide excellent customer service via telephone and at front counter when instructed.

 Fulfill customer orders and retain customers.

 Resolve customer issues pertaining to current work.

 Inform management of any issues or compromises important to the general operation and integrity of the work performed in the field.

 Inform management of any customer service issues.

 Conduct customer surveys.

 Take payments of deposits and bills, assist in preparing bank deposits, key payments and other customer data to customer records.

 Perform troubleshooting of TV equipment problems and discuss cable television equipment operations with the customer via phone or at front counter.

 Perform any special tasks requested by management in order to maintain operations or achieve a specific end to a task.

 Ability to understand and explain customer billing.

Job Specifications:

Education: High School Graduate or GED

Experience: Customer Service, Business Administration, Sales, and Telemarketing

Knowledge:

 Cable TV Principles

 Knowledge of Longview Cable Television Company, Inc. Procedures, Practices, & Policies

 Selling Technique and Knowledge of Pricing

 Product Knowledge of Programming Content & Billing Software

 Expertise in customer problem solving

 Meeting customer satisfaction

Working Conditions:

Office Environment; regular business hours except for special requests by management. Smoke Free
Environment.

Other: Successful candidate must pass random drug screenings throughout employment. Candidate must have reliable transportation to get to and from work.

Please send resume to:

Longview Cable Television Company, Inc.

Attn: General Manager

711 North High Street

Longview, TX 75601

Or apply online at the link below:
https://jobs.wehco.com/application/cable/

LONGVIEW CABLE TELEVISION COMPANY, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.

LONGVIEW CABLE TELEVISION COMPANY, INC. DOES NOT DISCRIMINATE BASED ON RACE,
COLOR, RELIGION, NATIONAL ORIGIN, AGE OR GENDER. APPLICANTS MAY NOTIFY THE

EEOC, FCC, OR OTHER APPROPRIATE AGENCY IF THEY FEEL THEY HAVE BEEN
DISCRIMINATED AGAINST.

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C u s t o m e r S e r v i c e R e p r e s e n t a t i v e

R e v : 0 7 / 2 0 1 6

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Are you Bi-lingual ?

Education:

• High school or equivalent (Required)

Experience:

• In person customer service: 1 year (Required)
• operating cash register and cash transactions: 1 year (Required)
• ten key calculator: 1 year (Required)
• worked in a fast paced office: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person