Check-out Receptionist

JOB DESCRIPTION

POSITION: Check-Out Receptionist(Cashier)

DEPARTMENT: Front Office

REPORTS TO: Front Office Supervisor

Job Summary: This individual is responsible for checking-out patients, posting charges, collecting payments, balancing daily ledger, answering phone calls, scheduling appointments.

Education and Experience:

1. High school diploma or equivalent.

2. Two years minimum experience in medical practice with some health insurance background.

Essential Skills and Abilities:

1. Ability to work as a team member.

2. Management of multiple tasks efficiently, accurately, and simultaneously.

3. Respectful treatment of patients and co-workers.

4. Ability to effectively triage calls from patients to ensure appropriate scheduling.

5. Strong organization with attention to detail.

6. Excellent customer service and communication skills.

7. Empathetic personality and attention to patient’s needs and concerns.

8. Strong problem solving skills.

RESPONSIBILITIES:

1. Patient Check-Out

• Check-out patients, greeting everyone in a pleasant and professional manner
• Reviews fee tickets (superbill) for correct charges and diagnosis marked; enters information into computer.
• Explains all fees and patient financial responsibility.
• Collects fees for services or makes other necessary arrangements.
• Schedules return appointments for follow-up as necessary.
• Verifies patient insurance and address information.
• Scans new or updated paperwork to patient’s EMR.
• Ensures patient satisfaction.

2. Appointment Scheduling

• Schedules appointments with the appropriate physician to ensure top quality care to patients.
• Helps confirm appointments daily.
• Cancels and reschedules appointments as necessary; follows-up on cancellations/no shows.
• Updates cancellation/no-shows and corresponds with MD directly to seek further instructions.
• Makes referral appointments on an as-needed basis.

3. Administrative

• Schedules and/or enters recalls for future appointments to be later contacted or mailed.
• Answers telephone calls promptly (within two rings) and addresses caller’s reason for call.
• Directs calls/takes messages for techs, doctors, or other office personnel.
• Disperse incoming faxes to appropriate department or personnel.
• Disperse contents of doctor outboxes to appropriate department or personnel.
• Assists in general office duties and other duties as required.

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work Location: In person

Salary : $11 - $14