What are the responsibilities and job description for the BDC Agent position at Lorenzo Ford?
Company Description
Lorenzo Ford is a family-owned Ford Dealership in Miami, FL, located in Homestead. As the fastest-growing Ford dealership in Miami and South Florida, we offer the very best deals on new and used vehicles from luxury to affordable options. Our large selection of most makes and models attracts customers from all over South Florida and beyond.
Role Description
This is a full-time on-site role for a BDC Agent at Lorenzo Ford in Miami, FL. The BDC Agent will be responsible for phone etiquette, maintaining customer satisfaction, effective communication, customer service, and driving sales through lead management and follow-up.
Qualifications
- Strong Phone Etiquette, Communication, and Customer Service skills
- Ability to ensure Customer Satisfaction and drive Sales
- Experience in lead management and follow-up
- Excellent interpersonal skills and the ability to work in a team
- Previous experience in a customer-facing role is a plus
- High school diploma or equivalent