What are the responsibilities and job description for the IT Customer Support Specialist 4 position at Los Alamos National Laboratory?
What You Will Do
The High Performance Computing (HPC) Division provides production high performance computing systems services to the Laboratory. Our work starts with the early phases of acquisition, development, and production readiness of HPC platforms, and continues through the maintenance and operation of these systems and the facilities in which they are housed. HPC Division also manages the network, parallel file systems, storage, and visualization infrastructure associated with the HPC platforms. The Division directly supports the Laboratory's HPC user base and aids, at multiple levels, in the effective use of HPC resources to generate science. Additionally, we support selected research activities that we deem important to our mission.
The High Performance Computing Operations Group (HPC-OPS) of the High Performance Computing Division has the main responsibility of providing operational duties that span the HPC Division. There are several teams within the group that take responsibility for the broad range of HPC platforms for a large and diverse customer base: HPC Operations, HPC Vendor Liaison team, and HPC logistics. We provide support and services to many production platforms at a world-class computing facility to ensure customers can accomplish their research and mission at extreme scale.
HPC-OPS is seeking a highly organized, self-motivated, and a proficient multi-tasker with a strong desire and capacity to learn to join our team as an IT Customer Support Specialist. The successful candidate will serve as the Vault Type Room (VTR) custodian for several facilities, including facilities in which high performance platforms are housed. The VTR custodian is responsible for managing the security-related activities and oversight of the VTRs including verification of training for VTR users, updating VTR documentation and managing user access, supporting annual VTR evaluations and recertification activities, crafts and non-users. They will also serve in an access control role as needed and help track facility related requests for the HPC Division.
What You Need
Minimum Job Requirements:
Technical
Organization and Time Management:
Business Systems:
Communication:
Education/Experience: Position requires 8 years of related experience, or an equivalent combination of education and experience directly related to the occupation.
Desired Qualifications:
Technical
Vault Custodian
Access Control
Facility Related Requests
Clearance
Location: This position will be located in Los Alamos, NM with the potential for a hybrid work arrangement (partially onsite/partially offsite) from a location within 2 hours ground commute of this location. Reporting onsite will be periodically required. Hybrid is at the discretion of management and can change at any time with appropriate notice.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.
Note to Applicants: Along with your resume, please provide a comprehensive cover letter that details how you meet the minimum requirements and any of the desired qualifications for this position.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
§ PPO or High Deductible medical insurance with the same large nationwide network
§ Dental and vision insurance
§ Free basic life and disability insurance
§ Paid childbirth and parental leave
§ Award-winning 401(k) (6% matching plus 3.5% annually)
§ Learning opportunities and tuition assistance
§ Flexible schedules and time off (PTO and holidays)
§ Onsite gyms and wellness programs
§ Extensive relocation packages (outside a 50 mile radius)
Additional Details
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Incentive Compensation Program: Position is eligible to participate in the Triad Incentive Compensation Program.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1-505-665-4444 option 1.Employment StatusFull Time
The High Performance Computing (HPC) Division provides production high performance computing systems services to the Laboratory. Our work starts with the early phases of acquisition, development, and production readiness of HPC platforms, and continues through the maintenance and operation of these systems and the facilities in which they are housed. HPC Division also manages the network, parallel file systems, storage, and visualization infrastructure associated with the HPC platforms. The Division directly supports the Laboratory's HPC user base and aids, at multiple levels, in the effective use of HPC resources to generate science. Additionally, we support selected research activities that we deem important to our mission.
The High Performance Computing Operations Group (HPC-OPS) of the High Performance Computing Division has the main responsibility of providing operational duties that span the HPC Division. There are several teams within the group that take responsibility for the broad range of HPC platforms for a large and diverse customer base: HPC Operations, HPC Vendor Liaison team, and HPC logistics. We provide support and services to many production platforms at a world-class computing facility to ensure customers can accomplish their research and mission at extreme scale.
HPC-OPS is seeking a highly organized, self-motivated, and a proficient multi-tasker with a strong desire and capacity to learn to join our team as an IT Customer Support Specialist. The successful candidate will serve as the Vault Type Room (VTR) custodian for several facilities, including facilities in which high performance platforms are housed. The VTR custodian is responsible for managing the security-related activities and oversight of the VTRs including verification of training for VTR users, updating VTR documentation and managing user access, supporting annual VTR evaluations and recertification activities, crafts and non-users. They will also serve in an access control role as needed and help track facility related requests for the HPC Division.
What You Need
Minimum Job Requirements:
Technical
- Demonstrated experience working with classified matter management with knowledge of accountability.
- Demonstrated knowledge of production and inventory control and planning methods.
Organization and Time Management:
- Demonstrated ability to organize, prioritize, and follow-through to completion on multiple tasks, often under strict deadlines, with frequent interruptions, and changing priorities in a dynamic and fluid working environment.
- Demonstrated record of dependability, availability, attendance, and punctuality.
- Demonstrated experience making decisions and resolving complex problems both independently and as a team member using judgment and creativity to determine the approach or action to take in non-routine situations.
Business Systems:
- Computer skills in MS Office Suite (Word, Excel, PowerPoint, Outlook, Sharepoint, MS Teams, Adobe Acrobat, etc.) and demonstrated ability to learn Lab business systems.
- Ability to independently interpret data and information to produce professional Word documents, Excel spreadsheets, and PowerPoint presentations.
- Knowledgeable of relevant Laboratory procedures, standards and guides.
Communication:
- Excellent verbal and written communication skills, including proofreading, grammar, spelling, punctuation with a high level of accuracy and attention to detail.
- Excellent customer service skills.
Education/Experience: Position requires 8 years of related experience, or an equivalent combination of education and experience directly related to the occupation.
Desired Qualifications:
Technical
- Awareness and willingness to learn of industry, regulatory, or Department of Energy/National Nuclear Security Administration (DOE/NNSA) complex codes, standards, and criteria pertinent to the engineering discipline
Vault Custodian
- Experience managing vault time rooms
- Experience working with protective force to update post orders and other tasks as needed
Access Control
- Understanding of badge reader systems such as Argus or Apollo or equivalent.
Facility Related Requests
- Experience submitting and tracking facility related requests with the Facility Operations Division
Clearance
- This position will be cleared to the Q level.
Location: This position will be located in Los Alamos, NM with the potential for a hybrid work arrangement (partially onsite/partially offsite) from a location within 2 hours ground commute of this location. Reporting onsite will be periodically required. Hybrid is at the discretion of management and can change at any time with appropriate notice.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.
Note to Applicants: Along with your resume, please provide a comprehensive cover letter that details how you meet the minimum requirements and any of the desired qualifications for this position.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
§ PPO or High Deductible medical insurance with the same large nationwide network
§ Dental and vision insurance
§ Free basic life and disability insurance
§ Paid childbirth and parental leave
§ Award-winning 401(k) (6% matching plus 3.5% annually)
§ Learning opportunities and tuition assistance
§ Flexible schedules and time off (PTO and holidays)
§ Onsite gyms and wellness programs
§ Extensive relocation packages (outside a 50 mile radius)
Additional Details
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
- Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Incentive Compensation Program: Position is eligible to participate in the Triad Incentive Compensation Program.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1-505-665-4444 option 1.Employment StatusFull Time
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