Enterprise Architect / Analyst

A bachelor's degree from a college or university and seven years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems; or a bachelor's degree from a college or university with major course of study in one of the computer sciences or in management information systems. Experience as described above can be substituted on a year-for-year basis for the required college education.

Experience

1. Five years working Experience maintaining a Microsoft Office 365 environment – Required

2. Three years working Experience administering a Microsoft Azure Environment – Required.

3. Experience with Windows Server 2012 or higher is highly desired.

4. Experience with PowerShell or other scripting is highly desired.

5. Experience working on project teams is desired.

6. Experience developing technical processing documentation

Primary Job Duties/ Tasks

The activities this candidate will be tasked with include, but are not limited to the following:

Cloud Resource Service Analyst:

1. Maintain and monitor administrative portal for new features/services and provide recommendations for management regarding the use and/or impact of these features/services.

2. Plan, design and coordinate cloud technology and collaboration services.

3. Administer support for cloud and collaboration services such as portal management, user provisioning, rights management, messaging, and other services.

4. Generate and maintain technical documentation as assigned.

5. Develop testing plans for new features. Document and implement new features of Office 365 and Azure systems.

6. Create PowerShell scripts to complete tasks.

7. Support on-premises and Azure Windows servers which support the Office 365 environment.

Job Specific Knowledge, Skills, and Abilities (KSAs)

The submitted candidate must be able to apply knowledge, skills, and abilities in the following areas:

1. Ability to identify problems and to generate different approaches to resolve problems.

2. Knowledge in the use of logic and analysis to identify the strengths and weaknesses of different approaches.

3. Skill in interpreting and communicating technical information both verbally and in writing.

4. Ability to administer electronic e-mail in a large enterprise environment.

5. Ability to function as an enterprise administrator for current versions of Enterprise Collaboration Software.

6. Ability to design, develop and implement database backup schemes and recovery procedures.

7. Knowledge of Microsoft Active Directory

8. Knowledge of PowerShell and/or other scripting tools.

9. Ability to provide excellent customer service.

10. Ability to organize, properly document, and maintain technology project documents as necessary.

11. Ability to plan, organize, coordinate, and prioritize work assignments.

General Knowledge Skills and Abilities (KSAs):

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
10. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.