Learning Technologies Administrator

Thank you for your interest in employment with Louisiana Tech University. Learning Technologies Administrator manages LA Tech’s instructional technology tools and is a member of the university’s Center for Teaching and Learning Excellence. These tools include the learning management system (LMS), and various other learning resources. Partners with University constituents across campus to provide technology training and support, and assesses system and tool usage to improve the quality of education at Louisiana Tech University. Duties SYSTEMS AND RESOURCE MANAGEMENT: Implements, manages and improves the University's learning management system (LMS) and other learning technologies/applications/systems as assigned. Responsibilities include managing the tools in the areas of security, backups, reliability, upgrades/updates, and automation; managing user enrollment as well as course creation, availability, archival, and removal; coordinating with the appropriate data teams and other technology groups for integrating learning tools with other University services, such as library, portal, and other campus systems; providing troubleshooting and backend systems support; monitoring system performance and data integrity; evaluating and testing new tools or technologies for consideration of adoption. TRAINING AND SUPPORT: Oversees learning technology documentation efforts within the team and verifies the quality of documented processes, solutions, end-user guidelines, case studies, and best practices distributed in various media formats. Collaborates cross-training initiatives for local Information Technology, school, and departmental staff to better support learning tools across the institution. Conducts orientation and training events. Collaborates on and contributes to faculty consultation services so that this position and the team offer guidance on tools, content, and best practices. Contributes to the ongoing instructional technology support efforts to provide outstanding customer service for the faculty of Louisiana Tech University. Follows up routinely with faculty members to assure successful implementation of instructional strategies and solutions. RESEARCH, ANALYSIS, AND REPORTING: Analyzes data from learning tools, generates routine reports on usage and effectiveness, recommends improvements to tools or services, and delivers presentations to internal and external stakeholders. Analyzes data from support requests (in-person, email, support ticket, etc.) to recommend and implement improvements to systems, documentation, training, or other services. Reviews periodicals, journals, and other sources of information to keep abreast of new developments in technology, solutions to common issues, and educational technology best practices. Contributes to local, national, and/or international learning technology communities of practice. COMMUNICATION AND RELATIONSHIPS: Promotes a University-wide strategic vision for technology and learning. Shares Technology & Learning's successes with the Louisiana Tech University and broader national and international academic communities. Represents the university and IT in a professional manner when collaborating with internal and external stakeholders. Develops and maintains strong partnerships with campus personnel and departments, as well as with external vendors and service providers, to assure current and future operational success. Conducts outreach to University faculty, staff, and students to determine needs and build relationships. Identifies and partners with faculty champions to promote best practices and encourage peer-to-peer mentorship. Works with and fosters positive relationships at all levels of the institution, including executives. ADMINISTRATION: Reviews and submits regular paperwork and processes, such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and another routine IT and University practices. COLLABORATION: Provides backup support and assistance to other team members. Collaborates with co-workers and university colleagues on departmental, division-wide, and institutional projects. Shares process information and make informal recommendations on how to improve processes and overall job execution within the team/department. PROFESSIONAL DEVELOPMENT: Attends training sessions, vendor presentations, user group meetings, conferences, and seminars. Engages regularly in individual professional development-related activities to remain current with industry technology trends and work processes. Skills and Qualifications Required: Bachelor’s degree in education (learning technologies, educational technology, or instructional design), information technology, computer science, business, or another related field; courses in technology, education, graphic or information design; certification in computer applications. Minimum 3 years of relevant IT work experience. Demonstrates working knowledge of advanced hardware and software products and problem-solving/troubleshooting skills. Advanced knowledge of working with computers and applications in a networked environment; knowledge working with Google Workspace and Microsoft Office applications; file conversion, HTML and/or HTML editors; website administration; knowledge of pedagogical theory, tips and techniques using technology, and learning management systems. Knowledge of accessibility standards and techniques for content creation for learners with physical or learning challenges. Strong written and verbal communication skills. Strong organizational skills. Strong media capture skills (e.g. Mediasite, TechSmith Camtasia/SnagIt, Adobe Captivate, etc.) Strong learning technology skills (e.g. LMS, plagiarism detection, web conferencing, online collaboration). Ability to develop, launch, and manage multiple projects for numerous clients simultaneously. Ability to conduct a needs assessment. Ability to evaluate the effectiveness of programs and make recommendations for improvements. Ability to maintain complete and accurate records and develop meaningful reports. Ability to research and adapt to the changing landscape of instructional design, learning technologies, and curricular design models and tools. Ability to identify and troubleshoot basic learning technology issues. Ability to build and maintain relationships with people at a variety of levels. Ability to work in a team and establish collegial relationships with faculty, staff, and peers. Experience training end-users in hardware or software in an academic setting. Experience supporting learning management systems and other tools widely-used for teaching, such as Moodle. Experience with Web authoring tools, Web-based collaboration environments, multimedia tools, presentation software, streaming video and learning management systems (Learning Management System (LMS), Plagiarism Detection, Data Analytics (Excel/Google Sheets), Web Conferencing, Screen and audio capture, Microsoft Office 365, Google Workspace (Docs/Drive), Microsoft Office (Word/PowerPoint), Web 2.0 tools (blogs, wikis), Web technologies (HTML)) Preferred: Master's degree in related technical/business, education, or instructional design areas. Five (5) or more years of technical or educational training or support experience. Extensive experience working with higher education institutions. Higher education teaching experience. Experience with Gamification/Badging, SCORM, LTI, and Statistical Computing. Record of innovation and creativity in identifying and integrating technological solutions to pedagogical needs. Knowledge of widely-used and emerging hardware, software, applications, resources and techniques within an academic environment. Evidence of ability to generate faculty enthusiasm for and engagement in the use of new technologies for teaching. Experience designing and developing Web-based instructional resources which incorporate graphics, audio and video. Experience with Sakai Administration, Graphic Design (Full Adobe Creative Suite), Moodle Learning Management System (LMS), Turnitin, Zoom and Mediasite, Camtasia/Snagit/Panopto screen and audio capture, Web 2.0 tools (Blogger, Confluence) and Web technologies (HTML, HTML5, Javascript, CSS). Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Louisiana Tech is an Equal Opportunity/Affirmative Action/ADA Employer and places a high priority on the creation of an environment supportive of ethnic minorities, women, veterans, and persons with disabilities. Posting Close Date: This position will remain open until filled. Please Note: Applications must be completed by 11:59 p.m. on the Job Closing Date to ensure consideration. Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at the Louisiana Tech University may be required to demonstrate the ability to perform job-related tasks.