What are the responsibilities and job description for the Floor Walker position at Louisiana Truck Stop and Gaming Employees LLC?
Job Title: Floorwalker
Type: Part Time to Full Time
Description:
As a Floor Walker, you will receive comprehensive training in customer service, security, and casino operations. This role involves providing exceptional customer service, maintaining cleanliness standards, ensuring a safe environment, and enhancing the overall customer experience at the casino.
Key Responsibilities:
- Training to become a guard, including report completion and customer interactions
- Warmly welcome customers, provide efficient service, address inquiries promptly, and express gratitude for their patronage
- Ensure availability of fresh food and beverages and maintain cleanliness in the casino
- Implement safety and security protocols, report issues promptly, and inform customers about promotions
- Assist customers in understanding how to play games on machines
- Handle customer requests, complaints, and vendor concerns professionally and report incidents promptly
- Adhere to company policies and procedures, and maintain quality standards in all tasks
- Maintain flexibility in duties and schedule to support the operational needs of the casino
- Consistently uphold and model the company's core values
Qualifications:
- Minimum age requirement: 21 years.
- Clear background check with no felonies or misdemeanors related to theft or gaming violations.
- Ability to multitask, stand for extended periods, lift up to 50 pounds, and perform physical tasks as needed.
- Proficient in basic language and mathematical skills.
- Capable of following instructions and correspondence accurately
- Available to work flexible hours, including weekends, nights, and holidays.
- Demonstrates punctuality and reliability in attendance.
Required Certifications and Licenses:
The floorwalker must maintain valid State and Parish Certifications and/or Licenses while on duty. Ensure you possess the following certifications:
The floorwalker must maintain valid State and Parish Certifications and/or Licenses while on duty. Ensure you possess the following certifications:
- Valid State Identification card or driver’s license
- Copy of Social Security Card
