Client Relationship Manager

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The Client Relationship Manager - Redlining Housing Initiative professional is responsible for helping clients identify and achieve their goal of Homeownership with the LAHTF. The Client Relationship Manager will initiate goals based on the needs of the client and its partners. The Client Relationship Manager will allocate resources necessary to achieve outcomes from start to finish including identifying HUD approved housing counseling specialists or Credit Repair Specialists, Lenders, Realtors, Contractors, Louisville Metro Government Down Payment Assistance Funding, etc.

Duties include managing a client base, establishing partners integral to the goal, monitoring cases by verifying clients have submitted necessary documents, logging client progress, and propose properties that are eligible for the program that meet the Redlining Mitigation requirements.

Examples of the Work (These statements are intended to be illustrations of the work.)

• Working with clients from start to completion through the Homebuyer Process.
• Develop a plan for clients who are not eligible for the program.
• Consistent follow up with eligible and ineligible clients, lenders, and credit repair specialist to improve client’s opportunity for approval in the program.
• Devise evaluation strategies to monitor performance and determine the need for improvements.
• Networking with Lenders, Real Estate Agents, Local Businesses, and Contractors. Implementation of the Customer Relationship Manager (CRM) to collect client information.
• Follow rehabilitation and construction projects during the process.
• Schedules meeting with the Senior Outreach Manager to discuss ways to enhance efficiency and productivity of procedures and people.
• Submit reports to Senior Outreach Manager to determine progress and issues.
• Ensure program operations and activities adhere to legal guidelines and internal policies.

Education and/or Experience

• Associates Degree in Business Administration, Accounting, Finance, Real Estate, Business Management, Urban Planning, Community Development or related field is highly preferred. A minimum of five experience required (5 years’ experience can be substituted).
• Microsoft Office proficient; specifically EXCEL and spreadsheet experience.
• OTHER EXPERIENCE-Working knowledge of federal, state and local regulations regarding property management and fair housing laws.
• Must be highly organized and possess good written and verbal communication skills.
• Must have good analytical skills, highly motivated, a self starter, and exhibit good judgement.
• Valid driver’s license.
• Ability to work both in office and remotely.

The intent of this job description is to provide a representation of the major duties and responsibilities of this position. This staff member will from time to time be requested to perform job-related tasks other than those in this job description to meet the goals and objectives of the LAHTF.

Job Type: Full-time

Pay: Up to $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Louisville, KY 40203: Relocate before starting work (Required)

Work Location: In person