Branch Manager

Description

Louisville Tile of Minneapolis is seeking a Branch Manager to oversee our Minneapolis location. The Branch Manager is responsible for overseeing all operational and team management aspects of a flooring distribution branch. The branch operations include sales activity, warehousing, customer service, and the showroom. This role requires strong leadership skills, industry knowledge, and a customer-centric approach to drive business growth and ensure operational excellence. This position is responsible for partnering with other leaders in achieving success. The role ensures that the branch operates efficiently and effectively, meets customer expectations, and maintains a smooth workflow. The Branch Manager should be a product and technical knowledge expert. The ability to manage budgets and comprehend financial reporting is key. The Branch Managers can gauge their success by monitoring the KPI’s for the role and should manage to the standard set by the KPIs. The position is responsible for building relationships within the Branch and marketplace that differentiate Louisville Tile by providing a world-class and innovative solution-oriented customer experience. The Branch Manager should exemplify the company culture and fulfill the corporate mission to realize the corporate vision. This is a full-time Monday - Friday position.

Louisville Tile is a family owned business since 1955 with 16 locations. We provide cutting edge tile and setting materials to residential and commercial customers in KY, OH, IN, IL, MI, TN, MN, and IA. Louisville Tile offers careers in many fields and strive to promote from within. Our company has a family like environment with a caring culture. We were voted one of Kentucky's Best Places to work the last eight years by our employees! You can learn more about us here.

Benefits Offered

• Annual Incentive Plan
• 401(k) with employer match 50% up to the first 6%
• Benefits after 30 days
• Employer paid: life insurance, long term disability, and employee assistance program
• 7 paid holidays

Requirements

Branch Manager Educational or Technical Requirements

• College education
• Managerial Experience
• Retail Experience
• Bachelor’s Degree preferred
• Two years of financial responsibility

Branch Manager Important Qualities

These qualities, combined with a strong work ethic, integrity, and a passion for excellence, are key attributes for a successful branch manager in a tile distribution branch.

• Leadership Skills: A successful branch manager should possess strong leadership qualities to effectively guide and motivate the team towards achieving organizational goals. This includes the ability to inspire, delegate, and make informed decisions.
• Industry Knowledge: In-depth knowledge of the tile and flooring industry is crucial for a branch manager to understand market trends, customer preferences, and stay updated on new products and technologies. This knowledge enables effective decision-making, strategic planning, and customer engagement.
• Sales and Business Development Acumen: The ability to drive sales, develop business strategies, and identify growth opportunities is essential. A branch manager should possess strong sales and business development skills to increase revenue, expand the customer base, and foster profitable relationships with clients and stakeholders.
• Customer Focus: Putting customers at the center of decision-making and ensuring exceptional customer service is vital. A branch manager should be able to understand customer needs, address concerns, and build strong relationships to drive customer loyalty and retention.
• Operational Excellence: Strong operational management skills are crucial to ensure smooth branch operations, efficient inventory management, and timely order processing. The ability to optimize processes, streamline workflows, and maintain a high level of accuracy is essential for success in this role.
• Team Building and Management: A branch manager should possess excellent interpersonal and communication skills to build and manage a cohesive team. This includes recruiting and training employees, setting performance objectives, providing feedback, and fostering a positive work environment that encourages collaboration and employee development.
• Financial Management: Sound financial management skills are necessary for budgeting, forecasting, analyzing financial reports, and making data-driven decisions to ensure profitability and cost control. A branch manager should be proficient in financial analysis and possess a strong business acumen.
• Problem-Solving and Decision-Making: The ability to analyze complex situations, identify solutions, and make effective decisions is crucial. A branch manager should be proactive in addressing challenges, resolving conflicts, and adapting to changing market conditions.
• Adaptability and Resilience: The tile distribution industry is dynamic, and a branch manager should be adaptable to changing market trends, industry regulations, and customer demands. The ability to remain resilient, embrace change, and navigate through uncertainties is vital.
• Communication Skills: Strong verbal and written communication skills are essential for effectively conveying information, collaborating with internal and external stakeholders, and delivering presentations. A branch manager should be able to articulate goals, strategies, and expectations clearly to the team and stakeholders.
• Professionalism: Demonstrating professionalism is essential for a branch manager. This includes maintaining a high level of integrity, ethical conduct, and professionalism in all interactions with employees, customers, suppliers, and stakeholders. A branch manager should set a positive example by adhering to company policies, respecting confidentiality, and handling sensitive matters with discretion. Professionalism also involves presenting oneself in a polished and professional manner, displaying good judgment, and upholding the reputation of the organization. By embodying professionalism, a branch manager fosters trust, credibility, and a positive work environment.

Essential Duties of a Branch Manager

1. Oversee Branch Operations: Manage the day-to-day operations of the branch, ensuring smooth functioning of processes related to order processing, inventory management, logistics, and warehouse operations.

2. Sales and Business Development: Develop and implement sales strategies with sales department to achieve revenue targets, identify business opportunities, and foster strong relationships with customers, contractors, architects, and designers.

4. Customer Service Excellence: Ensure exceptional customer service by promptly addressing customer inquiries, ensuring phones are answered, resolving complaints, and building strong customer relationships. Strive to exceed customer expectations and maintain a high level of customer satisfaction.

5. Financial Management: Develop and manage the branch budget, monitor expenses, control costs, and analyze financial reports to ensure profitability.

6. Strategic Planning: Collaborate with senior management to develop and implement branch-specific strategies aligned with overall company goals. Monitor market trends, competitor activities, and industry developments to adapt strategies and identify growth opportunities.

7. Performance Monitoring and Analysis: Track and analyze key performance indicators (KPIs), sales data, and market trends to assess branch performance. Use data-driven insights to identify areas for improvement, optimize processes, and drive growth.

8. Relationship Management: Build and maintain strong relationships with key suppliers, dealers, contractors, builders, architects, and designers to ensure product availability, favorable terms, and enhance collaboration opportunities.

9. Health and Safety Compliance: Ensure compliance with health and safety regulations, follow safety protocols, conduct regular inspections, and promote a safe working environment for employees and customers.

11. Professional Development: Stay updated on industry trends, new products, and best practices through continuous learning and professional development. Attending industry events, conferences, and training sessions to enhance knowledge and skills.

12. Leverage Technology: A branch manager should demonstrate proficiency in various types of technology, including the ERP, Salesforce, dashboards, and reporting tools. By effectively utilizing these technologies, a branch manager can optimize inventory levels, track sales performance, generate accurate financial reports, and make informed business decisions.

13. Other duties may be assigned as needed.