Hotel General Manager

Welcome to Love’s!

Where People are the Heart of Our Success

Hotel General Manager

The primary objective of the Hotel General Manager is to oversee the management of the entire staff in order to meet financial goals and uphold customer satisfaction. The Hotel General Manager ensures that all policies and procedures are followed in order to uphold company standards.

Benefits That Can't Be Beat

Medical/Dental/Vision and Life Insurance Plans

Flexible Scheduling

Road to Success Program for career development

On-the-job training

Competitive salary

Quarterly Bonus

Holiday pay

401(k) with matching contributions

Pet Insurance

Parental Leave

Adoption Assistance

Employee Assistance Program

Essential Functions

Provide exceptional customer service and verify that all employees of the location are doing the same

Assist the General Manager in overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts

Executes all aspects of the sales and marketing plans to surpass revenue goals. This includes making outside sales calls and cold calls while maintaining relationships with current accounts

Collaborates with General Manager to build and maintain relationships with key Clients. Creates and solicits new business through innovative means

Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction.

Assists General Manager in overseeing the interviewing, hiring, training, work direction, and performance management of all employees

Contributes to the successful development of the Staff

Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures

Assists General Manager to review all departmental schedules for accuracy and staffing demands

Conducts regular departmental meetings

Assist General Manager with annual salary reviews and ensures that all employee wages follow federal, state, and local wage and hour guidelines

Assists General Manager by reviewing and maintaining accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information

Reviews and validates vendor invoices

Assists with advertising and marketing campaigns for the hotel

Offer guests assistance whenever possible

Responsible for resolving escalated customer relations issues

Answers inquiries pertaining to hotel policies and services

Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations

Responsible for positively representing and promoting the property

Ensures systems and procedures are in place and followed for guest safety and security

Fills in vacant shifts as needed

Other tasks as assigned

Background Checks

All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Love’s.

Typical Physical Demands

Regularly required to talk and hear.

Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.

Occasional lifting of up to 50lbs

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Diversity Statement

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. To sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.

Grow Far with Love's

As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love’s, all roads lead to success!

Job Function(s): Hospitality

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we have provided customers with highway hospitality and “Clean Places, Friendly Faces.” We are passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly.

The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets

Speedco, the light mechanical and trucking service specialists

Musket, a rapidly growing, Houston-based commodities supplier and trader

Trillium, a Houston-based alternative fuels expert

Job Type: Full-time

Pay: $45,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Chanute, KS: Relocate before starting work (Required)

Work Location: In person