Project Manager - People Services

LOW INCOME INVESTMENT FUND
PROJECT MANAGER – PEOPLE SERVICES

Location: San Francisco, Los Angeles, New York, Atlanta, or Washington, DC
Reports to: EVP, Chief People Officer
Exempt classification: Exempt
Status: Regular, Full time
Salary range: $80,000 to $90,000 Annually

THE COMPANY:
Low Income Investment Fund (LIIF) is a national community development financial institution (CDFI), headquartered in San Francisco with offices in New York City, Atlanta, Los Angeles and Washington, D.C., that invests in communities of opportunity, equity and well-being. As a CDFI, LIIF supports projects that have high social value but lack access to traditional financial institutions. Since 1984, LIIF has deployed more than $3.1 billion to serve more than two million people in communities across the country from its five offices. An S&P-rated organization, LIIF funds healthy communities by providing innovative capital solutions. Currently, LIIF is driving $5 billion in investments to advance racial equity (2020-2030). More on LIIF can be found at liifund.org.

POSITION SUMMARY:
The Project Manager within People Services will utilize their multi-talented skills to support and oversee three core functions within the department. The focus of this position is to serve as executive administrative support to the CPO, support department level events and coordinate all-staff events as well as oversee planning for office moves. This position is highly administrative and requires someone who is great at multi-tasking, communicating, and staying organized.

Chief People Officer Support

This position requires someone capable of managing calendars, expense reports, and coordinating travel. The individual will be exposed to highly sensitive information/material, which requires an acute awareness of confidentiality is required. The selected individual will utilize their expert administrative skills to stay organized, balance priorities, and act with little oversight.

Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio will be extremely useful. Having some familiarity with human resources acumen will also be helpful.

The individual selected will have effective communication skills, both written and verbal and can work with staff across the organization at various levels. The individual will recognize that this role represents the CPO and will uphold the highest level of decorum and professionalism.

Events Oversight

The individual selected will possess an innate joy and curiosity for the art of event design and how events foster relationships, connection, and collaboration. They will be proactive, strategic, and detail-oriented, with a solutions-oriented project management approach and experience with both in-person and virtual events. This person will play a leadership role managing varied special projects, will naturally “connect the dots” in projects with multiple moving parts, and thrive in a fast-paced, dynamic environment. The Project Manager must possess a strong ability to anticipate needs, plan-ahead, and consistently operate with a high-touch client-service orientation.

The Project Manager will research and evaluate potential venues and vendors to determine those that would be appropriate for LIIF events, including establishing criteria for suitable vendors, conducting site visits, evaluating costs and budgets, and negotiating the rental of event spaces, audiovisual equipment, food and beverage service and other services and products. Maintains relationships with vendors and venues, exploring options as needed to ensure LIIF receives best rates.

Office Administration Support

The Project Manager will serve as lead for office relocation projects, which will require someone able to travel sometimes on short notice. The selected individual will partner with CPO, Legal, and Executive Team on logistics, communication, and planning.

Proficiency with project management software will help selected individual stay organized, track performance, and communicate progress and/or delays in a timely fashion.

The Project Manager easily connects with people and has a detail-oriented mindset to manage the changing nature of the workforce.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Manage complex office administrative work requiring the use of independent judgment and initiative.
• Coordinate travel arrangements, prepare itineraries, plan logistics, and submit expense reports.
• Schedule meetings and maintain CPO’s calendar.
• Manage confidentiality of highly sensitive information.
• Exhibit innovative mindset that enables you to make quick adjustments to project deadlines or assignments.
• Liaise between various departments and groups on behalf of CPO to relay feedback and evaluations from one department to another.
• Present periodic reports to senior managers on People Services projects and progress.
• Proactively support teamwork through dynamic project plan development and coordination, helping to balance competing priorities, anticipate upcoming needs and tasks to ensure that deadlines are met.
• Provides expertise to staff in the planning and execution of events.
• Design and manage events systems to support a robust participant meeting experience both in-person and virtually.
• With the goals in mind, determines optimal event format and scheduling.
• Plans and manages all logistics including room set-up, event flow, staffing assignments, LIIF branding and signage, and oversees design and development of any onsite collateral, including print materials and presentations, to support the messaging of the event.
• Always demonstrate effective communication skills to protect and enhance department and organization’s reputation by delivering service with excellence and error-free.
• Lead by example with the highest ethical standards, integrity, customer service, and enthusiasm.
• Experience with rapid and complex changing work environment.
• Maintain ongoing positive relationships with individuals within and outside the organization.
• Adhere to the LIIF’s core values and guiding principles.

DEPARTMENT SPECIFIC RESPONSIBILITIES:

• Always maintains confidentiality and sensitivity.
• Provides high level of customer service and support across the organization.
• Must be flexible in a fast-paced work environment where priorities are constantly changing.
• Build strong relationships with internal and external partners, fostering trust and promoting collaboration.
• Communicates effectively, timely, honestly.
• Supports other duties as assigned by management.
• These statements describe the primary duties and responsibilities of the job and are not intended to be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without notice

SKILLS, KNOWLEDGE, AND ABILITIES REQUIRED:

• 
  Communication - Confident presentation, communication, and people skills. Effective verbal and written communication skills.
• Project Management - Conduct forecasts to identify limitations that can impede the progress of a project.
• Interpersonal - Strong people skills and the ability to build rapport across the Foundation while quickly and confidently gaining respect of others.
• Operational - Solid planning, organizational, and project management skills with the ability to multi-task and assimilate new information quickly.
• Emotional Intelligence - Energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
• Problem Solving - Ability to interpret and analyze complex data and exercise initiative, sound judgment, problem-solving, and decision-making.
• Technical - Ability to operate technical devices (e.g., computer, databases, laptop, tablet, smartphone etc.)

TEAMWORK/CUSTOMER RELATION RESPONSIBILITIES:

• Establishes effective working relations with cross functional team(s).
• Contributes to a high performing/positive team culture.
• Shares knowledge, time, and expertise to assist other members of team.
• Timely and accurately responds to requests and inquiries from across LIIF.
• Demonstrates “can do” attitude as priorities shift.

EDUCATIONAL AND OTHER REQUIREMENTS:

• An advanced degree in business administration, human resources, project management, or a related field preferred
• Minimum Bachelor’s/Associate degree - Graduate from an accredited school. Area of emphasis: business administration, human resources, project management, or a related field.
• Minimum of 2 years of demonstrated success in supporting C-Suite team.
• Minimum of 3 years leading projects, coordinating events, and/or supporting office logistics.
• Experience working with multi-state, multi-location environments preferred
• Strong organizational skills and ability to prioritize multiple tasks seamlessly with a strong attention to detail.
• Minimum of 1 years of demonstrated success working within a not-for-profit, face paced environment.
• Travel as needed - The incumbent may need to travel to other LIIF offices, currently in San Francisco, Los Angeles, DC, Atlanta, New York and affiliates in Ohio
• Valid Driver’s License Required - Driving to meetings and/or events may be necessary.

Additional Requirement:

All Low Income Investment Fund (LIIF) employees must be fully vaccinated against COVID-19. In accordance with LIIF's policies, we provide reasonable accommodations, absent undue hardship, to qualified individuals who cannot get vaccinated against COVID-19 because of sincerely held religious or medical reasons. If you believe you need an accommodation from the vaccination mandate required by this policy, please notify our Human Resources Department.

HOW TO APPLY:

Please apply with Resume and Cover Letter via our recruitment portal:

Recruitment (adp.com)

Notice to Third Party Recruitment Agencies:

Please note that Low Income Investment Fund does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without an agreement Low Income Investment Fund shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Low Income Investment Fund.

We do not accept unsolicited phone calls. Only candidates being considered for a position will be contacted.

LIIF, an EOE (Equal Opportunity Employer), believes that diversity ensures excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, or national origin. Candidates of diverse background and with diverse experience are strongly encouraged to apply for this position.