Cabinet Sales Specialist

Job Summary: All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.

As a Sales Specialist, this means:

• Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project.

• Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering.

• Engaging in safe work practices including the proper operation of store equipment.

The Sales Specialist serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist is also responsible for executing orders and projects in their area of focus. Sales Specialists work in one of the following areas: Cabinets

Essential Responsibilities: Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.

• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.

• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.

• Demonstrates sincere appreciation to customers.

• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.

• Cross-functionally trains in other areas of the store to help deliver the best customer service.

• Listens to, identifies, anticipates, and responds to customer needs.

• Displays a keen understanding of local competitive offerings; recognizing and communicating the advantages of Lowe’s products and services to employees and customers

• Works with customers to create design and details, researches ideas based on customers’ plans, recommends products/services, and provides customers with project estimates consistently gaining customers commitment to close the sale.

• Schedules installer visits to potential customers' homes for measurement and uses detail information to create or revise project cost estimate.

• Follows-up with customers to ensure all order and project requirements are satisfactorily met.

• Serves as point of contact on all designs and/or installs within department.

• Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.

WORK REQUIREMENTS:

Work Schedule * Hourly Full Time: Generally scheduled 39 to 40 hours per week, respectively; more hours may be required based on the needs of the store.

• Requires morning, afternoon and evening availability any day of the week.

• Requests to be scheduled off for a specific day require advanced notification and approval by supervisor.

Physical Job Requirements

• Move throughout all areas of the store including the sales floor, receiving, area, register areas, lawn and garden, as well as the outside perimeter of the store with or without a reasonable accommodation.

• Wear all necessary personal protective equipment to perform job functions.

• Stand, sit, and/or walk continuously with or without reasonable accommodation and perform job functions for a full shift with meal break.

• Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), balance, and/or crouch on a daily basis to accomplish work activities.

• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Environmental Concerns

• May be subject to both inside and outside environmental conditions.

• Not necessarily protected from weather and temperature changes; possible exposure to hot, cold, wet, humid or windy weather conditions.

• Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distraction. * Exposure to shaking objects and equipment.

V. Qualifications Minimum Qualifications:

• High School Diploma or equivalent plus 1 year of external experience in customer facing sales or 6 months Lowe’s retail experience OR 3 years of external experience in customer facing sales or 18 months Lowe’s retail experience.

• 1 year of sales experience with ability to identify and sell products based on customer needs.

• 1 year of experience providing customer service with an understanding for identifying and resolving customer issues, assisting customers in locating product, greeting customers

Preferred Qualifications:

• 1 year of experience entering and submitting customer sales orders, including Special Order Sales.

• 2 years of experience identifying and selling products based upon customer needs or plans.

• 2 years of experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.

• 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs.

• 1 year of experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.

• 2 years of experience in a sales environment with required sales goals or metrics.

• 1 year of employment with Lowe's as a Sales Specialist.

• 2 years of experience designing customized products for customers through the use of 20/20 or Computer-Aided Design system. * Professional Certification related to position being considered (i.e., NKBA - National Kitchen & Bath Association). * Associate Degree in Interior Design

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
To keep our associates safe, we provide masks, hand sanitizer, have plastic barriers between the associates and customers in sales areas. We also clean the departments regularly and require all customers wear masks or face coverings.

Application Question(s):

• Do you have experience working with Graphic Design or 20/20 CAD software?

Experience:

• Sales Experience: 1 year (Preferred)
• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location

Salary : $19 - $23