What are the responsibilities and job description for the Merchandising Service Manager position at Lowes?
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Your Impact
All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Service Manager, this means: (1) Being friendly and professional, and engaging vendors and associates to meet store needs, (2) Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate, and (3) Coaching associates in creating visually appealing product displays that are safe, clean, and easy for customers to access. The Merchandising Service Manager (MSM) oversees store execution of all merchandising service, project, and maintenance activities. Successful completion of these tasks results in clean, safe, and accessible merchandise, and an overall appealing shopping experience for our customers. This associate supervises the team that resets (based on planograms), stocks, and prices merchandise accurately. In addition to supervising his/her own team, the MSM coordinates with others in the store to ensure the Merchandising Service Team supports successful sales and operations of the store. In many cases, the MSM must interpret and adapt the planograms and project plans provided to better serve the needs and layout of individual stores.Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What you will do
Team Leadership
Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs
Coaches MSAs on performance
Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs
Handles disciplinary actions and proactively partners with HR business partner
Manages project and travel expenses and weekly payroll
Identifies and resolves project and/or store-level issues using available resources
Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams
Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate
Customer Service
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
Supports those that directly help customers by providing the tools and resources needed
In-stock
Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram
Confirms that all signage, reorder stickers, pricing, and product information is accurate
Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards
Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials
Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping
Oversees the proper processing of damaged products
Coordinates with Merchandising Service Supervisor to ensure all supporting materials are available and logistics are in place to complete projects
Clean and Safe Stores
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
Audit and update pricing labels inside and outside the store to ensure accuracy
Follow state-specific guidelines on price changes (Pricing Policy SF-06)
In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
Audit and update pricing labels inside and outside the store to ensure accuracy
Follow state-specific guidelines on price changes (Pricing Policy SF-06)
Lead green polo teams to help merchandise our live goods in garden centers
Lead daily pricing functions for the stores.
Lead teams ranging from between 11-21 employees
Communicate and coordinate with night teams on execution of projects
Control and stay to plan on display and fixture expense lines
Continue to staff teams to the authorized head count
Oversee large third party labor projects when needed
This position manages/supervises people
Required Qualifications:
High School or GED General Studies 1-2 Years 2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience) Required
Less than 1 year 6 Months Experience as a team lead or leading others in an informal capacity
Preferred Qualifications:
Less than 1 year 1 Year Supervisory experience including coaching/training and evaluating the performance of direct reports
Less than 1 year 6 Months Merchandising experience including reading planograms, setting up and tearing down displays
Less than 1 year 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment
Ability to read, write, and perform basic arithmetic (addition, subtraction)
Ability to work overnight and weekends as required
Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws).
About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
