Financial Clearance Supervisor ( On-Site )

Employment Type

Full time

Shift

Day Shift

Description

**On-site at hospital and clinics across Loyola Medicine**

Position Overview

The Financial Clearance Supervisor oversees the daily operations of the Financial Clearance team, ensuring all patients are screened for eligibility in social programs, such as Medicaid, Financial Assistance, or other healthcare funding alternatives, prior to scheduled services. This role supervises the Patient Access Concierge and Benefit Advocate teams, focusing on streamlining processes, optimizing revenue cycle performance, and maintaining high standards of patient satisfaction. The Financial Clearance Supervisor will collaborate with various hospital departments to resolve issues, develop best practices, and provide leadership to drive efficient and effective financial clearance processes.

Position Responsibilities

Leadership and Supervision:

Supervise and provide guidance to the Financial Clearance team, including Patient Access Concierge and Benefit Advocate staff.

• Monitor daily activities to ensure timely and accurate screening for social programs and financial clearance. Conduct regular team meetings and training sessions to ensure staff are up-to-date on procedures and compliance requirements.
• Develop and implement departmental goals and performance standards
  
  

Financial Clearance Operations

Oversee pre-service, point-of-service, and post-service financial clearance processes to identify and secure patient eligibility for social programs and alternative funding sources.

• Ensure patients are informed about their options for Medicaid, Financial Assistance, and other healthcare funding alternatives. Collaborate with patients and vendors to resolve complex financial issues and ensure patients are enrolled in the most beneficial programs.
• Review accounts for accuracy and completeness, initiating charity care adjustments and write-offs when appropriate.
  
  

Process Improvement And Compliance

Identify opportunities for process improvement and implement changes to enhance financial clearance efficiency and effectiveness.

• Ensure compliance with all relevant policies, procedures, and regulatory requirements, including Medicare, Medicaid, and the Fair Patient Billing Act.
• Monitor and analyze departmental performance metrics, reporting results to senior management
  
  

Patient Advocacy And Communication

Serve as a resource for patients and families, providing guidance on social program eligibility, financial assistance options, and other available resources.

• Advocate for patient needs and well-being while ensuring hospital reimbursement. Develop and maintain positive relationships with internal and external stakeholders, including clinical departments, insurance providers, and social service agencies.
  
  

Team Development

Foster a positive and collaborative team environment focused on achieving departmental and organizational goals.

• Provide ongoing feedback, coaching, and performance evaluations to team members.
• Recruit, train, and mentor new team members to ensure high levels of competency and service excellence.
  
  

Education

Position Requirements:

Minimum Required: High School Diploma or equivalent, with training acquired through work experience or education.

• Preferred: Associate's or Bachelor's Degree in Business Administration, Healthcare Administration, or related field.
  
  

Knowledge And Skills

Strong understanding of social programs (Medicaid, Financial Assistance) and healthcare funding alternatives.

• Proficiency in medical terminology, anatomy, physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred.
• Excellent leadership, communication, and problem-solving skills. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); experience with EPIC or other electronic health records (EHR) systems is preferred.
  
  

Magis & Service Excellence Accountabilities

Demonstrate commitment to Loyola Medicine’s values of Care, Concern, Respect, and Cooperation through teamwork and effective communication.

• Maintain an environment of service excellence and high-quality outcomes, ensuring patient safety and satisfaction. Our Commitment to Diversity and Inclusion: Loyola Medicine is committed to building a culturally diverse community and fostering an environment of inclusivity and respect. We encourage all qualified individuals, regardless of background, to apply.
  
  

At Loyola University Medical Center, we know you’re more than your job. We see you and all of your potential. That’s why we invest in our people. Clinical advancement programs, flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family.

• Benefits from Day One
• Daily Pay
• Competitive Shift Differential Pay
• Career Development
• Tuition Reimbursement
• On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
• Educational Stipend
• Certification reimbursement (up to 1 certification)
• Referral Rewards
  
  

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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