What are the responsibilities and job description for the Quality Manager position at LSG Sky Chefs - PDX?
Job Description
Quality Manager
Role Purpose Statement: The job incumbent is responsible for the implementation, auditing, assessing and training of quality systems within the responsible Customer Service Center (CSC).
Quality Manager Duties and Responsibilities:
Quality:
- Implement, audit, assess and train quality systems
- Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations
- Track performance and monitor CSC progress objectively weekly based on internal key indicators required by organization, regulatory agencies and customers
- Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfilment of required HACCP standard operating
- Support CSC leadership with inspection readiness, coach CSC before, during and after all external quality, food safety and sanitation inspections
- Supervise delivery and quality assurance of pest control, contract services and supplies
- Conduct local vendor audits
- Research and respond to all alleged food-borne incidents
- Monitor routine microbiological testing program
- Implement tools to promote internalization and standardization of quality, food safety and sanitation process
- Ensure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), United States Department of Agriculture (USDA), HACCP etc) and follow up with corrective actions if necessary
- Ensure kitchen exceeds customer and internal standards
- Maintain and utilize quality system processes and procedures to impact customer quality
- Perform and document periodical and random checks on products and services to ensure quality standards are met
- Analyze and reply to quality issues reported by customers
- Investigate all food safety incidences, food poisoning etc. and initiate appropriate action and reporting
Quality Reporting:
- Monitor and prepare reports for the quality management system
- Collect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time and safety performance)
- Keep manuals and documentation updated and implement new procedures and rules
Leadership of a Quality Manager:
- Ensure that the area of responsibility is properly organized, staffed and directed
- Guide, motivate and develop the subordinate employees within the Human Resources Policy
- Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
- Make the company''s values and management principles live in the department(s)
- Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
- Participate and support company sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety
Quality Manager Requirements:
- Bachelor's degree in Food Science or Food Safety preferred
- Five to seven years of quality experience and minimum 2 years of management experience required
- Compliance and investigative audit experience required
- Proven analytical and leadership skills
- Strong interpersonal and communication skills
- Ability to develop and lead others to obtain desired results
- Proven understanding of Good Manufacturing Practice (GMP), FDA, USDA, and HACCP regulations
- Experience and understanding of Total Quality Management and Change Management
- Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
- Good knowledge of Microsoft Office and Windows-based computer application
Benefits:
- Flight benefits with a major airline
- Free Lunch/Parking
- Immediate medical, dental, and vision
- Participate in the company’s 401k
- Life Insurance Benefits (Basic and Supplemental)
- Accidental Death & Dismemberment Insurance
- Disability Benefits (Short-Term and Long-Term)
- Employee Assistance Program
Become a part of our Team! Apply today!
Company website link:
https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=824&company=Lufthansa
It takes the very best people to deal with the constant changes and challenges in our industry and we need you to help us offer customers an outstanding experience that they will never forget.
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