Position title: IT Systems Engineer
Location: Dallas, TX
LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry.
We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.
About the role
LTK is hiring an IT Systems Engineer reporting to the Director of IT. In this role, you will be joining the IT team to help build and scale the IT department to support LTK’s rapid growth. You will administer IT systems, perform endpoint management, and provide end-user support for LTK users in our Dallas-based office and a globally distributed remote workforce (700 team members). The LTK IT environment is built on modern SaaS services and the public cloud. This role will be responsible for the administration of systems and services including (but not limited to) Google Workspace, Slack, Zoom, Jamf, Jira, Confluence, and Dropbox, as well as Apple macOS and Windows computing devices.
How you will make an impact
Provide remote (USA, Europe, Asia) and in-person technical support in Dallas to LTK users (software, hardware, etc.)
Provide equipment logistics support (configuring and deploying equipment, handling returns, break/fix support, etc.)
Handle employee and contractor lifecycle management tasks (onboarding, offboarding, moves/adds/changes, etc.) in coordination with the People (HR) team
Assist in and contribute to the creation of IT processes, procedures, and documentation
Assist in the administration of systems such as Google Workspace, Slack, Zoom, Jamf, Jira, Confluence, and Dropbox
Work with IT & Security to provide audit and reporting support
Work within ITIL and ITSM established best practices
Own assigned internal projects that will optimize the IT infrastructure and associated workflows
Proactively monitor enterprise systems to ensure they are protected and functioning properly, including the response to threats, vulnerabilities, or issues identified by endpoint protection and monitoring systems
Maintain equipment and software inventory within respective asset management systems and in line with established LTK policies and procedures
Research and evaluate emerging technologies that can positively impact IT services provided to staff when appropriate and as assigned
Handle day-to-day IT Operations-related tasks.
What you will bring to LTK
5 years of experience in IT systems administration and providing end-user support
Strong background and experience with Apple macOS and Microsoft Windows
SaaS Support & Administration (Google Workspace, Slack, Zoom, Okta, Atlassian, etc.)
Experience working in SaaS-first companies
Excellent verbal and written communication skills
Experience with Asset Management solutions such as Asset Panda, Freshservice, etc.
This role requires local travel within the Dallas metroplex to shipping centers, tech support centers, and other venues (mileage reimbursement provided)
Possession of an automation mindset - repeatable tasks should be automated
Demonstrated ability to act with urgency to accomplish business needs
Ability to interact professionally with a diverse group of employees, including engineers, managers, leaders, etc.
Bonus Areas of Expertise
Support experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
Experience in providing support to international users in differing time zones
Background and experience in administering Mobile Device Management systems such as Jamf, Kandji and Microsoft Intune
A mindset focused on seizing opportunities and moving with urgency
Dedication to fierce prioritization and operational excellence
Adaptability to a dynamic, fast-moving environment
A growth mindset and openness to feedback
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