Courier

Duties & Responsibilities:

• Provide reliable service for kiosks and a positive customer experience in the field.
• Drive to designated specimen collection points (kiosks, drop boxes, or other physical sites) to retrieve samples using personal vehicle.
• Load, package, transport, and deliver items to internal and external clients or businesses in a safe, timely manner.
• Support the delivery team's success by ensuring items are packaged and labeled correctly and safely delivered to the correct locations/clients.
• Maintain effective communication with local kiosk manager to support kiosk success.
• Submit daily collection reports as needed.
• Follow provided instruction to test functions at a kiosk to ensure it is working properly and provide information to the production team, as instructed.
• Restock kiosks with test kits, as instructed.
• Other duties, as assigned.

Additional Duties:

• Must follow all LTS safety, infection control, and professional protocols including, but not limited to, proper donning of Personal Protective Equipment while collecting samples.
• Must be able to drive up to an hour radius of assigned area.
• Must follow best practices for safety, both on the road and while loading/unloading supplies
• Must plan route with adequate time to meet identified shipping/delivery deadlines.
• Must have reliable transportation and mobile phone for use on the job.
• Must adhere to assigned routes, schedules, safety procedures, and transportation laws.
• Must report issues impacting service and/or customer satisfaction in real-time.
• Available for flexible, as-needed schedule Monday-Saturday.

Required Skills & Qualifications:

• Basic computer and mobile device/phone skills.
• Flexibility to work on-call.
• Ability to pass background check.
• Active driver’s license.
• Clean driving record.
• High school diploma or equivalent.
• Courier or customer service experience preferred.
• Strong time management, organizational, and customer service skills.

Physical Requirements:

• Ability to perform job duties while wearing personal protective equipment (PPE) including mask and gloves in both indoor and outdoor settings.
• Ability to work inside and outside for extended periods of time.
• Ability to perform job duties while, standing, walking, squatting, bending at the waist, kneeling and sitting for extended periods of time.
• Ability to lift and carry up to 15-20lbs., and reach in all directions unassisted.
• Ability to use lifting motion over and below waist from 15-20 lbs. without assistance.
• Ability to use vision or corrective vision to determine depth perception and to discriminate between color coated objects.
• Ability to perform gross motor functions, fine motor functions and maintain olfactory sensory functions.
• Ability to work in latex safe environment.
• May be exposed to occupational dangers such as infectious diseases and outdoor inclement weather.