Implementation Consultant

Lucid Software is a leader in visual collaboration, helping teams see and build the future from idea to reality. With our products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Top businesses use Lucid's products all around the world, including customers such as Google, GE, and NBC Universal. Lucid's partners include industry leaders such as Google, Atlassian, and Microsoft. 

With a fast-growing team of more than 1,000 employees, we are committed to maximizing collaboration and innovation in the workplace through our products and with our people. Lucid is a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive, whether that’s at home, in the office, or a combination of the two. 

We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we welcome diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.

Since the company’s founding, Lucid has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and placing #19 on G2’s Best Software Products for 2022 list.

If you’d like to confirm job application information found on other hiring websites, please contact us directly at: talentacquisition@lucid.co

At Lucid, we are creating the essential visual productivity platform that helps anyone understand and share ideas, information, and processes with clarity.  The Implementation Team within Customer Success plays an integral role at Lucid Software by setting up each of our customers for long-term success. Each Implementation Consultant (“IC”) impacts the business by providing the foundation our customers need to use and adopt our suite of products most effectively.
Our mission is to help teams see and build the future. And we hold true to our core values of: (1) Innovation in everything we do; (2) Passion & excellence in every area; (3) Providing individual empowerment, initiative and ownership; and (4) Teamwork over ego.

Responsibilities:

• Provide a best-in-class onboarding experience for Lucid customers across all segments
• Develop an understanding of your customers’ business objectives and success criteria, as well as a strategy for supporting the customer in achieving those objectives through successful implementation of the Lucid suite of products
• Engage early with account teams, and prospective customers, in order to appropriately scope projects and set correct expectation
• Serve as a subject matter expert, assisting customers with effective and necessary change management, technical account configuration and training, integration setup, etc.
• Re-engage, when necessary, with customers post-implementation to execute on new, or previously identified, initiatives that may require technical configuration and/or change management coordination

Requirements:

• Bachelor's degree with strong academic performance
• 5 years of experience in a client-facing role, preferably in an implementation, implementation consulting, change management, SaaS project management, or customer success capacity
• Ability to work necessary hours to support European-based customers
• Experience in a technical field (e.g., engineering or IT), or strong technical aptitude and passion to become a subject matter expert on the Lucid suite of products and our partner integrations
• Strong organization and attention to detail
• Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users

Preferred Qualifications:

• Strong history of project management expertise - certifications a plus.
• Experience supporting the European market, or European customers, a plus
• Experience enabling and integrating with third-party SSO identity providers (e.g., Okta, Azure, OneLogin, etc.)
• Empathy and a passion for problem solving
• Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
• Ability to thrive in a fast-paced, start-up-type environment
• Bias towards finding solutions vs. shutting down ideas
• Ability to drive complex projects to completion
  
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