Sr. Product Manager, Internal Systems

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

We are looking for a Sr. Product Manager to help us take our internal Lucid systems to the next level.  In this role, you would be responsible for the administration of the systems associated with Lucid’s internal tools and billing infrastructure. You will be responsible for learning the systems and understanding how they all work together. You’ll work with our IT, Engineering, Sales and Finance teams to support the infrastructure that is critical to transact with Lucid. You’ll do periodic reviews of the systems to ensure we’re using best practices as well as identify opportunities to better utilize the systems. 

Responsibilities:

• Working with internal business partners and external vendors to deliver solutions that bring value to our billing and payments ecosystem
• Plan and prioritize work across multiple projects, and communicate priority to relevant stakeholders
• Perform qualitative and quantitative research to discover feature ideas and validate them before development
• Partner with engineering and business systems teams to help guide billing and payments solutions
• Partner with internal business partners in Accounting, Finance, Sales and Revenue Operations to ensure solutions meet stakeholder needs
• Generalize solutions to work across many platforms and geographies while still meeting the needs of customers
• Collaborate with project leaders to build trusted relationships by understanding their perspectives and issues
• Work closely with and lead cross functional teams to manage multiple priorities and projects
• Communicate with leadership regarding status, risks, and recommendations for current projects

Requirements:

• 2 years of hands-on experience with integrations between ERP, CRM, and billing & payment systems (Netsuite, Salesforce, etc.). 
• Familiarity with agile methodologies and tools (Jira, Confluence, etc.)
• Deep understanding of SaaS and PLG business models 
• Technical proficiency in working with engineering teams to implement several API integrations
• Experience in: Order to Cash, Procure to Pay, Record to Report
• Act as the technical subject matter expert for all things billing and payments
• General knowledge and understanding of compliance requirements for payment processing and billing systems
• Demonstrated ability to be resourceful and innovative
• Excellent communication skills, with the ability to articulate complex ideas to both technical and non-technical stakeholders
• Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture
• Track record of improving core business metrics, especially in SaaS
• Track record of managing core business systems at scale 

Preferred Qualifications:

• Experience with subscription billing and recurring revenue models
• Knowledge of international payment processing
• Experience implementing payment and billing systems that support both self-serve and sales assisted SaaS subscriptions
• Experience with IT Sox
• Experience with Recurly, Netsuite, Salesforce, and Avalara
• CSPO Certification 

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