Technical Support Analyst II
Job Posting for Technical Support Analyst II at Lucid Technologies Inc
Role/Title: - Technical Support Analyst II
Onsite, Detroit , Michigan
General Description:
Ally is seeking an energetic audio/visual technician with the desire and aptitude to learn design, installation, and maintenance of audio/visual systems. The candidate will join a team of skilled A/V technology specialists and will initially focus on providing support for conferencing systems, leadership events, and ongoing tuning of A/V systems in our headquarters building in downtown Detroit, including several newly-renovated floors.
The candidate should have the willingness and aptitude to learn A/V support and design. A background in Information Technology is a must to lay the foundation, with direct A/V experience being a plus. The ideal candidate will be motivated to learn new skills, to contribute in any way needed, and to do so with a positive attitude.
Experience and familiarity with video conferencing infrastructure, with Zoom Rooms, and with fundamental infrastructure concepts such as networking and servers is a plus.
Job Responsibilities:
Perform conference room health checks
Perform basic troubleshooting of conference room systems, including support of ongoing meetings within a given room
Managing inventory of A/V assets, both physically and electronically
Assist in the configuration, implementation, and tuning of A/V solutions to meet business and technical requirements on designated projects
Participate in system testing activities related to infrastructure solutions
Assist with creation of technical documentation to ensure effective operations/support of the infrastructure solution
Assist with operations and production coverage
Comply with Change Management, Release Management, IT Risk - Compliance processes and standards
Mandatory SkillsQualifications:
Bachelorand#39;s degree in Computer Science, Information System, or other relevant field of study preferred
Basic understanding of enterprise platforms and operating systems
Proficiency in all the infrastructure layers, hardware, OS, virtualization, storage, network, database and security
Strong service orientated, collaborative attitude with both peers and internal customers
Knowledge of standards in IT architecture and infrastructure
Strong problem-solving capabilities
Basic understanding of data security requirements, policies and auditing processes
Constant process improvement thinking to reduce delivery time and increase customer satisfaction
Desired Skills Desired Skillset
Familiarity with Web conferencing tools, such as Zoom, WebEx, BlueJeans and RingCentral
A willingness and aptitude to learn A/V support and design.
Motivated to learn new skills, to contribute in any way needed, and to do so with a positive attitude.
Related skills can include experience with online streaming technologies, TV and production experience, audio production, or similar
Thanks and Regards,
Manala Priyanka
US IT Recruiter
Lucid Technologies Inc
Email: priyanka.m@lucidtechinc.com
W: www.LucidTechINC.com
Supplier Registration: https://lucidtechinc.com/supplier registration
Salary.com Estimation for Technical Support Analyst II in Detroit, MI
$87,927 to $113,119
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