Lead Agent

Are you passionate about customer service? Can you make a difference in someone's day? Do you like the idea of being part of a fast-paced environment where you will use your experience and training to provide excellent support to others?

If so, we want to hear from you! Come see what we have to offer!

Tasks

The Lead Agent is responsible for:

• Documentary Acceptances
• Shipment Data Capture
• Prioritization of Export Build-up and Import Breakdown
• Preparation of Export and Import documentation (Manifest, AWBs)
• Handling of irregularities (MSCA, MSAW, FDCA, damages)
• Preparation NOTOC
• Close out flight
• Handling of irregularities (MSCA, MSAW, FDCA, damages)
• Customer contact (Notify customer)
• Hand over AWB and Docs to customer
• Debit charges
• Assists the Cargo Supervisor in monitoring the Office Agent Junior
• Provides feedback to Office Supervisor
• Provides Support to Office Agent
• Supports, co-operates, and communicates with all colleagues
• Participates in staff briefings

 

* Perform all other duties assigned or delegated by supervisors

Requirements

If you want to be the next Lead Agent, you must fulfill the following requirements:

• High school diploma/GED or equivalent desirable
• 2-3 years of experience in warehouse handling favored
• Some supervisory experience desirable
• English and local/other language required
• 2-3 years of experience in the Air Cargo / Airline Industry desirable
• Qualification according to CHM/ GOM
• MS Office as user
• Excellent customer service
• Excellent commitment
• Must possess permit to work in the U.S.
• Must possess a valid driver’s license
• Must be willing to work shifts
• Constant time pressure
• High stress levels
• Authority to sign receipts for cargo or mail in accordance with acceptance and delivery procedures
• Ability to obtain SIDA badge with Customs Seal

 

* CV/Resume and Cover Letter required

* Company may provide relocation assistance

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.