What are the responsibilities and job description for the Customer Care Specialist - CWA - Remote Work in AZ, ID, MN, UT, WA position at Lumen Technologies?
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
As a Lumen Customer Care Specialist, you will be responsible for all contact center support activities and expected to provide outstanding customer service to internal and external customers.
Posting 8/15 - 8/25/2023
Assist customers across multiple different channels such has email, SMS, calls, and chats
Offline Support Functions including but not limited to:
* Processing change orders
* Investigating customer concerns
* System issues
* Billing concerns
Handle customer complaints/concerns, provide appropriate solutions and alternatives within the time limits
Stay customer focused to improve customer experience
Provide accurate, valid and complete information by using the right processes/tools
Follow communication procedures, guidelines, and policies
Minimum one year of customer service experience
Effective communication skills: pleasant phone voice, proper grammar, clear, effective, and professional
Ability to prioritize and manage time effectively
Active listening skills and the ability to problem solve
Willingness to work extended hours, weekends, and holidays as necessary
Preferred Qualifications:
Previous experience in a call center environment
#ibm #wfhaz #wfhid #wfhmn #wfhut #wfhwa
Requisition #: 330519
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what's included in these checks can be found in the Post Offer section of our . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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22
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.