Customer Service Tech - Crestview, Fl

The Role

The Customer Service Technician will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities within assigned geographic service areas.

POSTING : 2/23/2023

POSTING CLOSES 3/6/2023

The Main Responsibilities

• Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.
• Perform maintenance and repair on outside plant facilities.
• Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV). Locate buried telephone cables.
• Observe all safety rules and regulations.
• Assist other Technical personnel in the performance of their duties when requested.
• Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
• Actively support sales and marketing related activities.
• Direct customer facing work and sales referrals.
• Accountability/dependability (on time and on load when scheduled and serve on call as needed).
• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
• Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills).
• Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
• Active Learning (curious seeker of new information and actively works to improve skills and knowledge).
• Assume all other duties as assigned.

What We Look For in a Candidate

• Education/experience of High School diploma (or equivalent) or higher.
• Ability to distinguish colors on facilities.
• Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
• Basic computer skills including MS Office applications.
• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes).
• Ability to work aloft (e.g. ladder).
• Ability to work outside in all weather conditions and at various hours of the day/night.
• Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
• A valid driver’s license and satisfactory driving record.

Preferred Qualifications:

• Prior experience as a customer facing telecom operations technician.
• Basic electricity training/certification or documented equivalent work experience.
• ADSL installation/repair experience (self/full installs).
• A /Net Certified Required Soft Skills.

What to Expect Next