What are the responsibilities and job description for the Lead Process Analyst - Broomfield, CO / Tempe, AZ / Monroe, LA . Tulsa, OK position at Lumen?
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
Integral member of the Network Implementation (NI) process team responsible for leading efforts relative to designing, documenting, communicating, and implementing new business and system processes within the NI space
The Main Responsibilities
- Facilitates complex business and/or technical initiatives
- Identifies, analyzes, develops, documents, and leads complex projects targeted to increase regional efficiency.
- Coordinates with leadership and function Subject Matter Experts (SMEs) in process design an implementation.
- Identifies process improvement training needs and facilitates training deployment.
- Identifies and implements changes for process improvements.
- Provide strong support for the overall management of the reported business unit's quality tools and techniques
- May be assisted by a team of less experienced process quality analysts
- Business case analysis to support process improvements efforts
What We Look For in a Candidate
Minimum Qualifications:
- Work experience that demonstrates the ability to plan, organize, and schedule multiple projects to accommodate rapidly changing priorities.
- Strong proficiency in Microsoft Suite, in particular PowerPoint, Word, Excel, Project, and Visio.
- Ability to create reporting mechanisms and processes that help leaders quickly identify and address business challenges.
- Reporting analytics experience, with ability to compile, review, and present trends and potential solutions to leadership team.
- Excellent verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
- Proven collaborative skills in reaching a team approach to accomplishing work
- Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
- Demonstrates high personal work standards
- Embraces change, inspires trust, communicates in all directions and is a continuous learner
Preferred Qualifications:
- Experience within Network Implementation, Engineering, or related area
- 6+ years related experience with Bachelors degree or 4+ years of experience with a Master's degree.
What to Expect Next
Requisition #: 236918
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.