What are the responsibilities and job description for the Inside Sales Rep position at Lumos Fiber?
Company Overview
We’re Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, we make it faster. Learn more at Lumos | High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.com)
The Position
The Inside Sales Representative will sell Broadband, Voice, TV and any features to residential accounts via inbound/outbound calling. Team members are expected to provide unparalleled customer service by answering customer inquiries, promoting and selling products and services. Responsible for follow-up, closing sales, building and maintaining internal and external customer relationships, making outbound calls on a regular basis. Maintain a strong understanding of all residential offerings from Lumos Networks. Data entry, customer management and systems access/usage required daily.
Duties & Responsibilities:
- Sell DSL, Fiber, Voice, and Video to residential accounts via inbound or outbound calls, chats, emails, and leads while meeting monthly, quarterly, yearly sales targets
- Follow up with CLEC and ILEC orders. Upsell residential accounts when applicable.
- Stay up-to-date with competetive products, new or changes to methods and procedures, and new promotions.
- Continuous training on selling, customer service and technical skills.
- Manual sales, call, and referral tracking.
Qualifications
- Education: BS or BA in Business Administration or Marketing preferred.
- Experience: Two to three years of sales or customer service experience. Knowledge and understanding of telecommunications industry and related products preferred. Proficient in Microsoft Office.
- Key Competencies: Must have excellent oral, selling and listening skills.
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
We have:
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off and 12 Paid Holidays / Personal Days.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
- 2 years
- 3 years
Shift:
- 8 hour shift
Supplemental pay types:
- Commission pay
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Hybrid remote in High Point, NC 27260
