Overview
At Lunavi, we believe in illuminating the path forward and helping our customers navigate what’s next. We are innovators who are combining the power of human ingenuity and technology to deliver unrivaled customer experience.
Our high-performing teams, deep expertise, and proven processes help to propel businesses forward.
Our core values :
Be Great. Aspire to know more, do more, and realize your fullest potential. Keep reaching above and beyond to excel and exceed every expectation.
Reimagine Everything. Continuously create value by pursuing what's next, what's possible. Deliver a new level of awesome through relentless curiosity.
Ignite Passion. Share the very best of who you are in everything you do. Create a positive and uplifting environment that inspires others.
Own It. Know that your contributions make a direct impact. Be the difference that leads to more successful experiences and outcomes.
Job Description :
This position will perform the primary function of the Helpdesk, Tier 1 Support, and Remote Hands role, with secondary responsibilities of Network Operations and Monitoring.
Reporting to the 24x7 Support Manager, you will be primarily responsible for successfully receiving and completing tickets to customer’s satisfaction, managing the ticketing system, and answering the phones.
Secondary roles include monitoring our systems and facilities, as well as responding to alerts.
Role and Responsibilities :
Requirements
Last updated : 2024-05-23
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