Worcester Permanent Manager

Diversify our future

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

Your Team
Communication is key to running a successful shop. Create and maintain the right systems in place to ensure all staff can effectively communicate with each other, both on and off the shop floor. Lead from the front and demonstrate 5* Customer Experience yourself while on the shop floor. Ensure work is delegated throughout the management team in order to maximise your time spent on the shop floor.

Provide regular learning, feedback, coaching and reviews for your team to allow them to consistently deliver 5* customer experience. This includes working with them on their product knowledge, brand awareness, and customer interaction skills. How often development takes place is up to you and the management team - every day is a learning opportunity. Encourage, respect and look after one another. Hold each other up so that your place of work is a supportive environment.

Your Business
Drive sales through understanding and analysing your business drivers, including average sale, conversion, Candy Shop Reports (and Occupancy % if you have a Spa). Communicating business results with the team, and implementing new plans and ideas will be key to improved results. Ensure your shop is well looked after. Keep the shop floor clean, tidy, & well merchandised and your stock fresh for our customers, and all back of house areas as clean, safe, and pleasant as you can for the team.

Complete and work towards your budget, using your Management Accounts each month to chart your progress. You should use your budget to ensure your staffing and operational costs are in line, and your retail margin is on budget as a % of sales. Make sure all staff members follow appropriate cash handling and banking procedures, to ensure all money is kept safe.

Where company-wide procedures and policies exist, you should ensure you and your team work within these parameters. This includes working to deadlines when set by the wider business. Where they do not exist, consider any in-store policies you would like to establish and manage these yourself. Not everything needs a rule!

Your Leadership
Create and execute your own “top box” goals for the store and team, and ensure that all decisions you make ultimately contribute towards achieving these. You are responsible for constantly reviewing and assessing the progress towards these goals. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you, as long as you’re in line with your staffing costs %.

Ensure your management team have the right skill set to be able to develop the team and manage the business. Be aware of development opportunities for them in the wider business, and where possible create opportunities for them if they don’t exist - ensure all staff have access to the latest Retail and Support Staff careers lists. When necessary, it is your responsibility to performance manage any staff members who are not able to meet the expectations of their role. All decisions you make should be inclusive of all members of your team.

Your Development

You are responsible for your own development. Regularly assess your own performance and where there are gaps in your knowledge or skill, work out the best way to move forward. Being a Lush Manager means being part of a supportive network. Reach out to other Managers and shops to share your wisdom, gain fresh ideas or to seek advice. There is a wealth of experience in the community, and you have the opportunity to contribute your knowledge and ask for support.

The UK&Ireland Retail Team are part of this supportive network, and will work behind the scenes to fix issues out of your control as well as visiting your shop every now and then to spread great ideas from store to store. When needed, support teams will be there to help.

What’s it like working for Lush
People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic - if you’ve got the drive to push yourself and try different things, you will have our support.

You can find more information here - www.weare.lush.com

Employee perks:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months’ full pay for parental leave (primary caregiver)
• Financial childcare support on return to work
• Flexible working

• please note some of these benefits are based on length of service

As we pride ourselves on internal development, priority will be given to candidates who have an in-depth knowledge of Lush, coupled with the relevant experience, skills and approaches.