Salary Job Openings

Loan Operations Assistant

Lutheran Church Extension Fund
St. Louis, MO Full Time
POSTED ON 4/10/2024
Organization Profile
The primary mission of Lutheran Church Extension Fund (LCEF) is to provide financial resources and related services for ministry, witness, and outreach of The Lutheran Church – Missouri Synod (LCMS). In so doing it shall raise funds primarily through the issuance of corporate notes and other debt instruments. Its assets shall be used exclusively for the following: To provide financing and services for the acquisition of sites; the construction of facilities; the purchase of buildings and equipment; operating expenses; professional church worker education; the residential housing needs of professional church workers; and other purposes approved by its governing board consistent with the ministry and mission of the Synod under policies approved by the Board of Directors of the Synod.

Reporting Relationship
Loan Operations Assistant reports to the Manager of Loan Operations.

Summary
The Loan Operations Assistant handles all incoming mail, lockbox payments and rejected payment transactions for commercial and consumer loans. They are responsible for archiving and verification of loan operations documents.

Essential Job Functions
  • Review and post all incoming mail and manual lockbox payments, as well as the review automated lockbox payments and the transactions required as a result of rejected transactions for commercial and consumer loans.
  • Review and make necessary adjustments to all loan notices generated prior to mailing.
  • Identify transactions that require borrower notification; determine appropriate notification, generate and provide to borrower.
  • Process new customer setup and/or existing customer maintenance in core system for consumer loans.
  • Serve as back-up to Loan Operations Specialist I with booking and disbursement of commercial and consumer loans on core banking system.
  • Interact and correspond with LCEF borrowers, LCEF National Office staff, District Vice Presidents and other financial institutions.
  • Conduct daily review, verification, and processing of corrections/adjustments of the pre-authorized transfer (PAT) and automated clearing house (ACH) transactions as they relate to loans.
  • Identify issues that require escalation, determine appropriate internal contact, and act as liaison to ensure successful resolution.
  • Assist with reviewing the calculation of internal billing records as compared to the paper billing notices prior to mailing.
  • Verify and/or complete loan audit confirmation requests for auditors.
  • Assist with processing check and automated payments returned for insufficient funds, closed accounts, etc.
  • Serve as back-up for reviewing and inputting information associated with Insurance coverage renewal policies and change endorsements.
  • Serve as back-up for insurance cancellation and rescinding/re-instatement processing, to include updating core system and generating appropriate notices to borrowers.
  • Image loan documents and daily activities into image repository.
  • Performs other tasks and special projects, as needed.
  • Complies with revisions made from time to time, after mutual consultation, in this position description.
Education and Experience
  • Associate degree with emphasis in business or accounting, or equivalent experience in a banking or financial institution.
Competencies (Knowledge, Skills and Abilities)
  • Ability to read and comprehend loan documentation.
  • Strong computer skills, including Microsoft Office. Ability to learn proprietary and non-proprietary software applications.
  • Strong communication skills, both written and verbal. Ability to articulate information concisely, provide clear direction and feedback, and can communicate effectively with various audiences and all levels of the organization.
  • Strong organizational skills with the ability to prioritize and multi-task. Detail oriented with high degree of accuracy.
  • Ability and desire to establish and maintain effective interpersonal relationships. Collaborative and team mindset that establishes favorable relationships with internal and external customers.
  • Seeks self-development opportunities. Cooperates and participates fully in the coaching process, and actively seeks continuous learning to improve personal and team performance.
  • Ability to exercise discretion and judgment in confidential matters.
  • Energized by change and welcomes new opportunities. Quickly learns and adapts to change.
Supervisory Responsibility
This role does not have supervisory responsibility.

Salary.com Estimation for Loan Operations Assistant in St. Louis, MO
$39,437 to $51,091
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