Case Manager - Veterans Housing and Recovery Program

Lutheran Social Services of Wisconsin and Upper Michigan is currently looking for a Case Manager to join our team in working with veterans! This is a Benefit Eligible, Full Time role located in Our Veterans Resources Building in Chippewa Falls, WI.

The Veterans Housing and Recovery Program helps address the issues faced by veterans who are homeless and gives them a hand up to get a fresh start at independent living. Under general direction, conducts individual one on one meetings with program veterans and provides daily living skill classes; provides case management with an emphasis on employment and training in obtaining and maintaining employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Markets services and/or receives referrals of customers with a variety of needs which require the application of professional social work counseling skills to solve.
• Conducts assessments of customer needs through interviews, collateral contacts and other investigations, develops a casework plan with customers, and performs agreed upon and necessary casework services.
• Provides case management services, and coordinates the various social, community, and mental health services received by customers.
• Establishes and maintains effective public and working relationships and collateral contacts.
• Maintains detailed case records, develops and prepares statistical reports, makes recommendations concerning case disposition, and testifies at hearings as required.
• Attends and participates in staff development programs, including in-service training, staff meetings, and professional seminars.
• May provide consultation to other social work staff and para-professionals.
• May serve as a representative of the agency to interested individuals, professionals, and community groups.
• May administer specialized programs within a community or the agency.
• Participates as a member of a quality team and interacts with primary, external, and internal customers of the agency in such a way that the customer experiences increasing quality.
• Performs other duties as required.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in social work, sociology, psychology or related field or an equivalent combination of education and/or experience is required. In addition, two (2) years of professional work experience.
• Comprehensive knowledge of counseling and casework principles and methods.
• Considerable knowledge of welfare, health, mental health, and community resources.
• Considerable knowledge of the federal, state, and local rules and regulations governing the delivery of social services.
• Considerable knowledge of human behavior, dynamics of groups, interpersonal relations, and social interaction.
• Considerable knowledge of social problems and their effects on individuals.
• Ability to provide professional social work treatment to customers.
• Ability to organize and plan work effectively.
• Ability to establish and maintain effective public and working relationships.
• Ability to prepare and present detailed and complex reports.

PERKS:

• Medical/Dental/Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• Employee Assistance Program
• Service Awards and Recognition

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.
• State Certified Social Worker (CSW), Certified Professional Counselor (CPC), or other applicable state certification is preferred.

TRAVEL: Ability to travel on day trips as required up to 80%. Some overnight travel may be required.

LSS is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.