Program Supervisor - Preble House

Lutheran Social Services of WI & Upper MI wants you to join the team at Preble as a Program Supervisor. Preble House serves eight adult men and women with mental health issues. LSS staff members provide support in medication management, independent-living skills, interactive groups and 24-hour supervision. It is a transitional program where residents typically stay one year or more, helping people get the support they need to live independently in the community. The position will support 7 staff in a 24x7 residential program. Position is Monday through Friday, days, but will require flexibility to provide support for shift coverage.
The right candidate will have a high level of professionalism, accountability, can work well in under pressure, and is comfortable with change.

The Program Supervisor has day-to-day responsibilities for one or more programs within the Business Unit. Responsibilities include but are not limited to, effective coordination of day-to-day program operations, direct supervision and performance management of program staff and their work assignments, ensuring the program meets licensing and/or contract requirements, ensuring agency best practice standards are met.  Will be expected to cover shifts and provide direct service to clients on occasion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary

• Serves as a representative of the agency to internal and external customers regarding the work of programs and services.
• Works as a collaborative team member to support the Continuum of Care model.
• Participates in the compilation of an annual budget.
• Oversees budget expenditures and makes necessary adjustments as needed to meet the financial goals of the program.
• Ensures quality programming and service delivery through the use of best practice standards and contract/licensing requirements.
• Identifies staff training needs to meet best practice standards and licensing/contract requirements.
• Ensures staff is trained to meet identified standards.
• Establishes priorities and directs the work of program staff to include delegating and overseeing work assignments. Conducts performance evaluations of staff.
• Conduct case record reviews and case consultation as necessary.
• May provide direct care and/or carry a case load.
• Performs duties as outlined in the attached Business Unit specific addendum (if applicable).
• Performs other duties as required

SUPERVISORY RESPONSIBILITIES:

• Selects, trains, assigns, coaches and evaluates staff members.
• Supports day-to-day functioning of the program staff to ensure timely implementation and quality of the agency goals and strategies.
• A major component of this role is being an effective role model to staff by modelling and coaching staff in providing care to residents in a trauma informed and person-centered style.
• Ensures communication and implementation of agency-wide policies and procedures to program staff.
• Schedules and facilitates staff meetings on an ongoing basis.
• Partners with program manager to respectfully address and resolve human capital issues including promotion, coaching and other performance matters.
• Ensures effective use of human capital to meet best practice standards as well as ensure individual and staff safety.
• Acts as a role model for employees to exemplify how to be an LSS Employee of Choice.
• Understands and communicates LSS mission, vision, values and best practice to staff.

PERKS:

• Public Service Loan Forgiveness (PSLF)
  • By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
  • Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
  • LSS Clinical Managers (supervision@lsswis.org) and Human Capital employees can assist you in applying for this benefit.
• Medical/Dental/Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• LSS makes annual raises a priority for employees
• Calm Wellness App – Premium Access
• Early Earned Wage Access with UKG Wallet
• Employee Assistance Program
• Service Awards and Recognition

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree in social work, psychology, sociology or closely related field and at least 3 years of experience or an equivalent combination of education, training and experience in a similar role working in social services or closely related field is required. Experience should include three years working with a similar population. Supervisory experience strongly is preferred. 

CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

TRAVEL: Position may travel daily between programs. May travel over the two state area on occasion for training and meetings and may include some overnights.

LSS is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.